Patient Access Specialist(Part Time)

Hospital for Special Surgery • Stamford, CT

1d

About The Position

The Patient Access Specialist (PAS) I is a highly visible, patient-facing customer service professional who supports access across scheduling, pre-registration, registration, and financial clearance. The role accurately captures patient and insurance information, explains registration and payment requirements, and helps patients navigate access-related processes in person and by phone using Epic. In collaboration with clinical, administrative, and revenue cycle partners, the specialist supports timely patient flow and resolves routine access barriers within the assigned functional area.

This developing-level role performs standardized Patient Access activities according to established workflows and procedures while meeting productivity, accuracy, quality, confidentiality, compliance, and service expectations. The specialist develops proficiency through training, competency development, and hands-on experience; recognizes situations outside established procedures; and seeks guidance or uses defined escalation pathways as needed.

The part-time schedule includes three days from 10:00 AM to 3:00 PM, Fridays from 11:30 AM to 8:30 PM (closing shift), and rotating Saturdays from 8:00 AM to 4:00 PM.

Responsibilities

• Provide courteous, compassionate, and professional service to patients, families, visitors, physicians, staff, and other customers in person and by telephone.
• Create a welcoming experience by listening actively, communicating clearly, managing expectations, and addressing routine questions or concerns within the role’s scope.
• Protect patient privacy and handle sensitive information discreetly.
• Serve as a Greeter at Welcome kiosk locations as assigned and direct patients and visitors to appropriate destinations or resources.
• Schedule, pre-register, and register patients in person and by phone using Epic and established workflows.
• Interview patients and accurately enter, validate, and update demographic, contact, guarantor, personal, and medical history information.
• Confirm appointment and registration information, identify missing or inconsistent data, and correct routine discrepancies before service.
• Collect, review, and scan legal identification, insurance cards, signed consent forms, third-party liability documents, advance care plans, and other required documentation into the appropriate record.
• Resolve patient checklists, registration-related workqueue encounters, and assigned follow-up items within established expectations.
• Seek guidance when scheduling or registration circumstances fall outside established procedures or require additional review.
• Complete electronic and/or telephone benefit verification and accurately document coverage information in the patient record.
• Identify participating and non-participating insurance coverage and follow established procedures for routine benefit and eligibility questions.
• Escalate complex or unresolved coverage questions through established channels.
• Communicate routine insurance, registration, and patient financial responsibility information clearly and respectfully.
• Collect and accurately document copayments, out-of-pocket payments, and past-due or previous balances according to established procedures.
• Collaborate with interdisciplinary team members to support efficient patient flow and a coordinated patient experience.
• Coordinate bed assignments for postoperative surgical patients and emergency admissions as assigned.
• Communicate patient status updates and unresolved access issues to the appropriate clinical or operational partner to minimize delays.
• Follow established procedures for patient flow activities and seek guidance when circumstances require additional judgment or intervention.
• Complete assigned Patient Access responsibilities while developing proficiency and meeting productivity, accuracy, quality, and service expectations.
• Follow departmental policies, standard work, documentation requirements, and escalation pathways.
• Review work for completeness and accuracy, correct identified errors promptly, and seek guidance on issues outside standard procedures.
• Use Epic, workqueues, office automation tools, and other assigned technology efficiently and responsibly.
• Participate in training, huddles, competency development, and process improvement activities.
• Accept coaching and apply feedback to improve knowledge, accuracy, productivity, and service performance.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed