Patient Access Associate Specialist- Part Time
About The Position
The Patient Access Associate Specialist performs admission duties for patients receiving services at the hospital, in accordance with the organization’s mission, goals, policies, processes, and regulatory requirements. The role supports accurate patient registration, insurance verification, medical necessity and compliance screening, patient instruction, forms processing, and point-of-service collections while providing compassionate customer service. The position is onsite at Bon Secours - Southern Virginia Regional Medical Center in Emporia, Virginia. It is described as an entry-level career opportunity. Compensation is $17.00–$18.15 per hour based on experience.
Requirements
- High school diploma or GED.
- CRCR (Certified Revenue Cycle Representative) certification required within six months of hire; company paid.
Nice To Haves
- At least one year of customer service experience.
- Inquisitiveness and openness to innovation, including AI, to explore improved processes and reduce friction in patient and client experiences.
Responsibilities
- Assign accurate medical record numbers (MRNs), complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool while providing customer service.
- Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls, as applicable.
- Follow policies and provide compassionate customer service during patient and caller interactions.
- Meet assigned point-of-service goals.
- Pre-register patient accounts before visits, including contacting patients to obtain demographic, insurance, and other information; explain patient financial liabilities and collect point-of-service payments and past-due balances, including offering payment plan options.
- Explain general consent for treatment forms and obtain required signatures and witness names.
- Explain and distribute patient education and required documents, including Medicare and Tricare notices, observation and MOON forms, consent forms, and forms introduced for future services.
- Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing processes.
- Screen medical necessity using Advance Beneficiary Notice (ABN) software, inform Medicare patients of potential non-payment for tests, and distribute ABNs as appropriate.
- Distribute and document other designated forms and pamphlets.
- Use quality auditing and reporting systems to identify and correct account issues, including accounts associated with other employees, departments, and facilities.
- Audit accounts, ensure forms are completed accurately and on time to meet audit standards, and provide statistical data to Patient Access leadership.
Benefits
- Bonus incentives and quarterly and annual incentive programs.
- Company-paid CRCR certification and professional certification relevant to the associate’s field.
- Tuition reimbursement.
- Comprehensive benefits, including healthcare, time off, retirement, and well-being programs.
- Professional development and career advancement opportunities.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
