Patient Access Associate - Per Diem

NYU Langone Health•Village of Patchogue, NY

15h

About The Position

NYU Langone Hospital—Suffolk is hiring a per diem Patient Access Associate to support patient registration and access across the Emergency Department, Pre-Surgical Testing, Admitting, and other ancillary areas. The associate interviews patients to collect identification, demographic, guarantor, next-of-kin, emergency-contact, and insurance information; prepares and explains required forms; obtains treatment, billing, and record-release authorizations; and enters arriving patients into the computer system to support patient processing and throughput. The associate applies patient identification bands after verifying two identifiers, contacts insurers as needed, and educates patients about Advance Directives and Charity Care when appropriate. The role also includes clerical and payment-processing duties, maintaining complete and properly documented registration records, coordinating with clinical staff, supporting customer service, and assisting with departmental projects and other duties assigned by management. The position is described as variable 7.5-hour shifts and requires flexibility to work in all Patient Access areas and additional shifts when needed.

Requirements

High school diploma or equivalency.
Understanding of medical terminology.
Prior customer service experience.
Ability to learn quickly as technology and insurance requirements change.
Basic computer and keyboarding skills.
Ability to walk and stand in a fast-paced environment with frequent interruptions.

Responsibilities

Interview patients and ask appropriate questions to obtain accurate identification and demographic information, including guarantor, next-of-kin, and emergency-contact details.
Obtain and verify current insurance coverage and identification, determine Coordination of Benefits, complete Medicare Secondary Payer questionnaires when necessary, and enter information needed for payment.
Interpret payor websites and contact insurance companies for notifications or other information.
Scan documents into the Electronic Document Imaging system and maintain documentation of follow-up.
Explain hospital and regulatory forms to patients and families; ensure forms are signed, witnessed, dated, and timed as appropriate, and document when signatures or education cannot be obtained.
Distribute registration forms to locations in the Emergency Department, peri-operative areas, and inpatient units.
Apply patient identification bands according to Medical Center policy after verifying two identifiers.
Offer patients copies of the Patient Bill of Rights and its addendum, review Advance Directives during registration, and follow up to obtain missing directives when applicable.
Keep charts in order with forms prepared for the next day.
Collect copayments, deductibles, and other hospital payments; enter payments into the EHR using the appropriate account number and issue receipts.
Balance daily receipts, complete and close transactions by the end of the shift, print closeout transactions, and prepare transactions for courier pickup.
Answer telephones professionally and confidentially, provide the department and personal greeting, take clear messages, and relay them to the appropriate people.
Work with clinical staff to facilitate patient care and payment.
Attend and participate in at least 75% of departmental staff meetings annually and demonstrate knowledge of departmental Performance Improvement projects.
Support coworkers and demonstrate teamwork; work additional shifts when needed and work in all Patient Access areas.
Demonstrate knowledge of Patient Access emergency management processes, the location of the disaster box in ER Registration, and downtime procedures, including restoring patients to the system.
Welcome patients and families, direct them to appropriate locations, and provide customer service throughout their stay.
Demonstrate knowledge of the EHR system and follow departmental dress and badge policies.
Maintain a positive attitude and treat coworkers, management, and ancillary staff respectfully.
Assist departments with projects and other duties assigned by management.