Patient Access Associate (Full-time; Variable Hours) - Gretna Urgent Care Clinic

LCMC Health • Terrytown, LA

11d

About The Position

The Patient Access Associate is the first point of contact for patients and visitors at an urgent care clinic. The role provides a welcoming, efficient experience for people seeking care for sudden illnesses, minor injuries, or other unexpected needs. The associate helps patients feel supported while maintaining calm, organization, and compassion in a fast-paced and unpredictable setting. This position works variable hours at the Gretna Urgent Care Clinic.

Requirements

• High school diploma/GED or equivalent, or two years of work experience.
• Strong customer service and communication skills.
• High attention to detail and accuracy.
• Ability to adapt quickly and prioritize tasks in real time.
• Ability to multitask while maintaining attention to detail.
• Ability to stay calm and professional in a busy, fast-paced environment.
• Compassion and the ability to put patients at ease quickly.
• Ability to work well with patients and staff as a team player.

Responsibilities

• Greet and assist walk-in patients and visitors with urgency and empathy.
• Manage high-volume check-ins, registrations, and patient flow.
• Accurately verify insurance, demographics, and required documentation.
• Coordinate with clinical teams to help ensure patients are seen efficiently.
• Answer phones and assist with scheduling when needed.
• Explain financial responsibilities and collect payments appropriately.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED