Access Associate (Full-time, Variable)

Rochester Regional Health • East Ridge, NY

6d • Onsite

About The Position

The Access Associate provides administrative support at the Riedman Health Center, serving as a first point of contact for patients and their families. The role includes greeting patients, completing check-in and check-out procedures, scheduling appointments, and processing payments. It also involves registering patients, verifying insurance eligibility and coverage, and obtaining precertification or authorization when applicable. The position is full-time, 40 hours per week, with a variable schedule Monday through Friday, either 8:00 a.m.–4:30 p.m. or 8:30 a.m.–5:00 p.m., one evening per week from 11:00 a.m.–7:30 p.m., and one Saturday per month from 8:00 a.m.–1:00 p.m. The position is based at 1455 East Ridge Road, Rochester, NY 14621. The stated pay range is $18.25–$20.50 per hour.

Requirements

• Warm and inviting disposition.
• Excellent customer service and communication skills.
• Intermediate computer skills.

Nice To Haves

• A two-year degree or an equivalent combination of education and work experience.

Responsibilities

• Manage incoming calls and provide necessary information.
• Greet patients, provide direction as needed, and schedule patient appointments.
• Complete patient registration according to departmental policy.
• Verify insurance eligibility and coverage, and obtain precertification or authorization when applicable.
• Collect and process payments when applicable.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed