Emergency Department Access Representative-Full Time-Variable

Cape Fear Valley Health

13d • Onsite

About The Position

The Emergency Department Access Representative registers patients in the adult and pediatric emergency departments, including emergency patients and direct admits sent to the emergency department. The role creates patient accounts, enters demographic and insurance information, supports patient identification and safety, and collects patient liabilities at discharge. The representative provides timely coverage of the assigned work area and supports registration needs for clinical partners in a fast-paced, changing environment. Other duties may be assigned.

Requirements

• High school diploma or equivalent.
• Proficiency in reading, writing, and speaking English.
• Knowledge of Microsoft Windows and basic personal computer functionality.
• Ability to type and perform data entry.
• Excellent verbal and written communication skills.
• Critical-thinking, problem-solving, and multitasking abilities.
• Ability to handle complexity and stress as the needs of patients, families, visitors, and the Health System change.
• Ability to communicate orally, see, and hear to collect information.
• Manual dexterity to operate office equipment.
• Ability to sit or stand for long periods in intervals.
• Ability to bend, reach, push, and pull file drawers.
• Ability to transport patients and assist with baggage.
• Ability to regularly lift or move up to 10 pounds, frequently lift or move up to 25 pounds, and occasionally lift or move up to 50 pounds.

Nice To Haves

• College courses in Business, Medical Office Administration, Health Care Administration, and/or Computer Technology.
• Two years of insurance or clerical experience in a hospital or medical office setting.
• Knowledge of insurance and payment collection.
• Customer service skills with customers from different cultural and economic backgrounds.

Responsibilities

• Register emergency service patients, creating patient accounts within 90 seconds of arrival.
• Query EAD and enter accurate patient demographics to obtain the correct medical record and account numbers.
• Place patient identification armbands on emergency department patients after accounts are created.
• Obtain and accurately document demographic, guarantor, and insurance information during registration.
• Obtain a physician order for patients placed in observation or admission status to support services rendered.
• Verify insurance eligibility and benefits using an EDI transaction and document the information in the appropriate registration system.
• Inform patients or guarantors of their liabilities and collect applicable co-payments, co-insurances, deductibles, and deposits at discharge.
• Provide timely and continual coverage of the assigned work area to offer prompt patient service and support clinical partners’ registration needs.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED