Patient Access Associate – UHealth SoLé Mia
About The Position
The Patient Access Associate is an on-site, first point of contact for patients and customers entering the UHealth SoLé Mia facility or department. The role projects a professional and welcoming demeanor, greets visitors in person or by telephone, and answers or appropriately refers inquiries. The associate interfaces effectively with the healthcare team and keeps patients informed of delays. The position also provides general administrative and reception support, maintains a clean and tidy reception area, and follows University and unit-level policies and procedures while safeguarding University assets. Duties may be expanded as necessary.
Requirements
- High school diploma or equivalent.
- At least 1 year of relevant experience.
- Ability to communicate effectively in oral and written form.
- Ability to handle difficult and stressful situations with professional composure.
- Ability to maintain effective interpersonal relationships.
- Ability to recognize, analyze, and solve a variety of problems.
- Ability to exercise sound judgment in making critical decisions.
- Ability to analyze, organize, and prioritize work under pressure while meeting deadlines.
- Ability to work evenings, nights, and weekends as necessary.
- An appropriate combination of relevant education, experience, and/or certifications may be considered.
Responsibilities
- Greet visitors and direct them to their requested destinations.
- Answer incoming calls and place outgoing calls promptly and efficiently while providing exceptional customer service.
- Respond to general questions and inquiries and forward non-routine requests to appropriate staff.
- Assist with general administrative tasks, including sorting departmental mail and faxes and troubleshooting office equipment.
- Maintain department directories and visitation logs.
- Keep the reception area tidy and clean.
- Order department supplies as requested by department leadership.
- Maintain a professional appearance and pleasant demeanor to create a welcoming atmosphere.
- Follow University and unit-level policies and procedures and safeguard University assets.
- Perform other duties or responsibilities as necessary.
Benefits
- Competitive salaries.
- Comprehensive benefits package, including medical and dental coverage and tuition remission.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
