Clinic Assistant - UHealth SoLé Mia

University of Miami•North Miami, FL

About The Position

The Clinic Assistant supports patient care unit operations in the University of Miami UHealth Department of Physical Therapy at SoLé Mia. The role performs clerical and administrative tasks such as maintaining patient charts and records, scheduling and follow-up, handling calls, and obtaining laboratory and imaging results. The Clinic Assistant also greets patients, verifies their information, tracks arrival times using IDX RIS/PACS, helps prepare patients for treatment, and supports physical and occupational therapists under their direction. Additional duties include maintaining supplies, equipment logs, treatment areas, and a safe, clean clinic environment; communicating patient changes or operational issues to the appropriate staff; and following institutional policies, safety procedures, and confidentiality requirements. The duties listed may be expanded as necessary.

Requirements

High school diploma or equivalent.
Demonstrated punctuality, reliability, and accountability.
Professional, respectful communication with patients, families, and team members.
Ability to accept feedback constructively and seek guidance when needed.
Adherence to institutional policies, ethical standards, and patient confidentiality.
Attention to detail and accuracy when completing assignments.
Ability to analyze, organize, and prioritize work under pressure while meeting deadlines.
Ability to handle confidential information with discretion.
Ability to work evenings, nights, and weekends as necessary.
Ability to work independently and collaboratively.
Commitment to the University’s core values.
Willingness to learn and maintain a positive attitude in a team environment.

Nice To Haves

Some college education or a bachelor’s degree in a related field.
Some clinical experience or exercise instruction experience.

Responsibilities

Assemble, complete, process, and accurately identify patient charts and records.
Transcribe doctors’ orders and identify incomplete histories or operative summaries for correction by the appropriate healthcare team member.
Order, receive, distribute, and sort unit supplies and maintain equipment and supply inventory.
Obtain laboratory and x-ray reports and notify doctors of results.
Use IDX RIS/PACS to track patient arrival times and advise front desk personnel of delays.
Greet patients, verify patient information, and direct patients to the dressing room to change into a gown and remove metal items.
Assist physical and occupational therapists with treatment procedures as directed.
Communicate with departmental, nursing, and physician staff as directed by therapists.
Participate in quality and safety improvement activities.
Set up, prepare, and administer treatment modalities as directed and supervised by therapists.
Position patients for treatment as directed by therapists and follow safety procedures and precautions.
Immediately report significant information or changes in a patient’s condition to the appropriate therapist.
Maintain a safe and clean clinic work area; maintain equipment logs and hydrocollator water levels; stock linen and prepare treatment areas between patients; and clean treatment tables, mats, exercise equipment, and thermal modalities.
Document equipment issues and report them to appropriate managing staff.
Copy completed patient paperwork, deliver originals to the front desk for scanning, and distribute copies to appropriate reading rooms.
Receive telephone calls and respond to visitor inquiries.
Report unusual incidents promptly to appropriate supervisory personnel.
Attend scheduled shifts punctually and submit time-off requests one month in advance.
Adhere to University and unit policies and procedures, safeguard University assets, and protect confidential information.