Clinic Assistant - UHealth SoLé Mia

University of Miami•North Miami, FL

About The Position

The University of Miami UHealth Department of Physical Therapy at SoLé Mia is hiring a full-time Clinic Assistant. The role performs clerical and administrative duties associated with patient care unit operations, including maintaining patient charts and records, scheduling and follow-up tasks, handling calls, and obtaining laboratory and imaging results. The Clinic Assistant also supports physical and occupational therapists with patient treatment procedures, prepares treatment areas and modalities as directed, and helps maintain a clean, safe, and well-stocked clinic.

Requirements

High school diploma or equivalent.
BLS certification.
Demonstrated punctuality, reliability, and accountability.
Professional, respectful communication with patients, families, and team members.
Ability to accept feedback constructively and seek guidance when needed.
Adherence to institutional policies, ethical standards, and patient confidentiality.
Attention to detail and accuracy in completing assignments.
Ability to analyze, organize, and prioritize work under pressure while meeting deadlines.
Ability to handle confidential information with discretion.
Ability to work evenings, nights, and weekends as necessary.
Commitment to the University’s core values.
Ability to work independently and collaboratively.

Nice To Haves

Some college education or a bachelor’s degree in a related field.
Some clinical experience or exercise instruction experience.

Responsibilities

Assemble, complete, and process patient charts and maintain accurate patient identification and records.
Transcribe doctors’ orders and check charts for incomplete histories or operative summaries, bringing issues to the appropriate healthcare team member for correction.
Order unit supplies and assist with receiving, distributing, and sorting supplies.
Obtain laboratory and x-ray reports and notify doctors of results.
Use IDX RIS/PACS to track patient arrival times and advise front desk personnel of patient delays.
Greet patients, verify patient information, and direct patients to change into a gown and remove metal items as needed.
Document equipment issues and report them to appropriate managing staff.
Copy completed patient paperwork, deliver originals to the front desk for scanning, and distribute copies to reading rooms.
Receive telephone calls and respond to visitor inquiries.
Report unusual incidents promptly to appropriate supervisory personnel.
Follow University and unit policies and procedures and safeguard University assets.
Assist and support physical and occupational therapists with treatment procedures as directed.
Communicate with the departmental team, nursing staff, and physicians as needed and as directed by therapists.
Participate in quality and safety improvement activities.
Set up, prepare, and administer treatment modalities as directed and supervised by therapists.
Position patients for treatment as directed by therapists and follow safety procedures and precautions.
Immediately report significant information or changes in a patient’s condition to the appropriate therapist.
Maintain a safe and clean clinic work area and appropriate equipment logs, including temperature logs.
Maintain hydrocollator water levels daily.
Stock linen and prepare treatment areas between patients.
Clean treatment tables, mats, exercise equipment, thermal modalities, and other treatment items.
Attend all scheduled shifts punctually and make time-off requests one month in advance.