Patient Access Associate – UHealth SoLé Mia

University of Miami • North Miami, FL

1d • Onsite

About The Position

The Patient Access Associate is an on-site role in the University of Miami UHealth Patient Access department at SoLé Mia. This position serves as the first point of contact for patients and customers entering the facility or department, welcoming visitors in person and by telephone, responding to or directing inquiries, and keeping patients informed of delays. The associate interacts effectively with members of the healthcare team and helps maintain a professional, welcoming environment.

The role also provides general administrative and reception support, including managing calls, department directories and visitation logs, handling mail and faxes, troubleshooting office equipment, maintaining the reception area, and ordering supplies when requested. The employee follows University and unit policies and procedures and safeguards University assets. Duties may be expanded as needed.

Requirements

• High school diploma or equivalent.
• At least 1 year of relevant experience.
• Ability to communicate effectively in oral and written form.
• Ability to handle difficult and stressful situations with professional composure.
• Ability to maintain effective interpersonal relationships.
• Ability to recognize, analyze, and solve a variety of problems.
• Ability to exercise sound judgment in making critical decisions.
• Ability to analyze, organize, and prioritize work under pressure while meeting deadlines.
• Ability to work evenings, nights, and weekends as necessary.

Responsibilities

• Greet visitors and direct them to their requested destinations.
• Answer incoming calls and place outgoing calls promptly and efficiently while providing exceptional customer service.
• Respond to general questions and inquiries and forward non-routine requests to appropriate staff.
• Assist with administrative tasks such as sorting departmental mail and faxes and troubleshooting office equipment.
• Maintain department directories and visitation logs.
• Keep the reception area tidy and clean.
• Order department supplies as requested by department leadership.
• Maintain a professional appearance and pleasant demeanor to create a welcoming atmosphere.
• Follow University and unit-level policies and procedures and safeguard University assets.
• Keep patients informed of delays.

Benefits

• Medical benefits
• Dental benefits
• Tuition remission

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED