Patient Access Associate - Level 1 Trauma

MaineHealth•Portland, ME

3d•Onsite

About The Position

The Patient Access Associate I – ED accurately identifies and registers patients at a Level 1 Trauma Center. This is the first level of a three-level career ladder and provides support to visitors, patients, and families. Although the role is non-clinical, the Associate works alongside clinical care teams within the clinical care environment. Work takes place in a high-volume, emergent setting using mobile workstations. During each shift, Emergency Department team members register patients of all ages and backgrounds who may be experiencing acute mental health crises, physical or emotional trauma, or critical-care situations. The role involves exposure to high-acuity conditions and sensitive patient and visitor situations. The schedule is Tuesday, Wednesday, and Thursday from 4:45 PM to 5:15 AM, onsite at Maine Medical Center. The pay range is $20.68 to $25.10 per hour.

Requirements

High school diploma or GED preferred.
Computer and data-entry experience required.
Experience with Microsoft Word, email, and internet communication required.
Ability to work accurately and effectively with electronic systems required.
Related experience in healthcare or customer service preferred.

Nice To Haves

High school diploma or GED.
Related experience in healthcare or customer service.

Responsibilities

Accurately identify and register patients at a Level 1 Trauma Center.
Provide support to visitors, patients, and families.
Perform assigned functions alongside clinical care teams within the clinical care environment.
Register patients in a high-volume, emergent Emergency Department setting using mobile workstations.