Patient Access Representative 1

Mass General Brigham•Somerville, MA

1d•Remote

About The Position

The Patient Access Representative 1 supports a smooth and efficient patient check-in and discharge process. The role provides customer service, collects and enters patient information, verifies insurance coverage, explains policies and procedures, and responds to patient questions. This is a remote role with required Monday–Friday business hours between 8:00 a.m. and 6:00 p.m. Eastern Time. A quiet, secure, stable, HIPAA-compliant workstation is required.

Requirements

High school diploma or equivalent.
Ability to work in a fast-paced environment and handle multiple tasks.
Excellent communication and interpersonal skills.
Strong attention to detail and problem-solving abilities.
Basic computer proficiency.
A quiet, secure, stable, HIPAA-compliant workstation for remote work.

Nice To Haves

One to two years of experience in admitting, scheduling, registration, or insurance verification.
Knowledge of medical terminology and insurance verification procedures.

Responsibilities

Greet patients in a professional and friendly manner.
Collect and verify patient demographic and insurance information and enter it into systems.
Schedule appointments and confirm patient information.
Explain insurance and billing policies and procedures to patients.
Process payments and provide receipts.
Obtain pre-authorization for procedures as needed.
Handle patient questions, concerns, and issues, escalating complex or difficult situations to patient access senior staff or a manager.