Passenger Services Agent - PT

Lehigh Northampton Airport Authority•Allentown, PA

80d•Onsite

About The Position

The Passenger Services Agent delivers exceptional customer service to passengers at Lehigh Valley International Airport in Allentown, Pennsylvania. The role provides accurate airport and travel information, wheelchair assistance, baggage handling, and ground transportation coordination. Agents help passengers and their luggage move between curbside, ticket counters, departure gates, baggage claim, and personal vehicles, and maintain passenger support equipment. The position requires working in varied weather and responding during emergency situations when necessary.

Requirements

High school diploma or GED.
At least 18 years old.
Acceptable written, oral, and interpersonal communication skills.
English language skills sufficient for speaking, reading, writing, and comprehension.
Ability to pass ongoing training, security, and employment requirements.
Wear provided uniforms in clean, presentable condition and use personal protective equipment.
Availability for split shifts, nights, weekends, and holidays when required.
Ability to regularly sit, stand, walk, reach, climb, balance, stoop, kneel, crouch, or crawl.
Ability to use hands and fingers to type and handle bags, boxes, objects, or controls.
Ability to lift or move up to 50 pounds and occasionally lift up to 99 pounds with assistance.
Vision, with or without corrective lenses, including close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
Sufficient auditory ability, with or without audiological devices, to understand telephone and radio communications, interact with the public, and hear alarms and warning signals.
Ability to tolerate noise levels up to 100 decibels while using mandatory hearing protection.
Ability and willingness to work in inclement weather, including extreme cold and warm temperatures.

Nice To Haves

Customer service experience.
PC skills, including Microsoft Word, Excel, Outlook, and other applicable computer programs.

Responsibilities

Provide accurate and courteous information about airport facilities, airline flights, parking shuttles, ground transportation, hotels, concessions, and airport programs.
Assist passengers with luggage, including lifting or moving bags and helping transport them between airport locations and personal vehicles.
Transport passengers in wheelchairs between curbside, ticket counters, departure gates, baggage claim, and personal vehicles; maneuver passengers and carry-on baggage weighing up to 250 pounds on inclines without assistance.
Promptly report accidents, injuries, and unsafe conditions to management.
Keep wheelchairs, luggage carts, and battery chargers clean, sanitized, operational, and properly maintained.
Retrieve and reposition wheelchairs and baggage carts in designated areas as needed.
During winter, help customers with disabilities clear snow from vehicles parked in designated accessible parking spaces.
Follow safety, security, and company policies.
Anticipate passenger needs and provide a welcoming, professional, patient, people-first customer experience.
Communicate with passengers and coworkers face to face, by two-way radio, telephone, and email.
Collaborate with coworkers and airport stakeholders to support efficient and positive passenger experiences.
Report to work during emergency situations as necessary and in all weather conditions.
Perform other duties as assigned.