Passenger Service Lead

Menzies Aviation • Tampa, FL

3d

About The Position

The Passenger Service Lead coordinates, monitors, and supports the Passenger Services team. The role helps ensure Passenger Service Agents perform their duties professionally, safely, and efficiently in accordance with company and carrier standards, and coordinates with departments and agencies to support safe, on-time operations.

The position also handles day-to-day administration, including ordering supplies, improving staff procedures and communications, investigating problems and delays, and maintaining Agents’ training records. The Lead liaises with carrier representatives, supports staff morale and open communication, and covers manpower shortages or assists as needed. Other duties may be assigned.

Requirements

• Must be at least 18 years of age.
• High school diploma, GED, or equivalent work experience.
• One-year college certificate or technical school, six months of related experience, or an equivalent combination of education and experience.
• Ability to supervise up to 10–15 Passenger Service Agents.
• Must pass all pre-employment testing, including drug testing and a physical.
• Ability to safely lift up to 70 pounds.
• Must maintain a valid state driver’s license.
• Must be able and flexible to work variable shifts, including weekends and holidays.

Responsibilities

• Coordinate, monitor, and support the Passenger Services team.
• Assist Passenger Service Agents in their assigned areas to ensure they perform duties professionally, safely, and efficiently according to company and carrier standards.
• Coordinate with departments and agencies to achieve safe, on-time operations.
• Monitor and evaluate training needs, recommend training as needed, and maintain Agent training records.
• Handle day-to-day administration, including ordering supplies, improving staff procedures and communications, and investigating problems or delays.
• Liaise with carrier representatives to ensure their requirements and standards are met.
• Help maintain staff morale and clear, open communication with staff.
• Cover manpower shortages and assist whenever necessary.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED