Bilingual Passenger Service Lead

Menzies Aviation Careers•Tampa, FL

About The Position

The Bilingual Passenger Service Lead coordinates, monitors, and supports the Passenger Services team. The role helps ensure Passenger Service Agents work professionally, safely, and efficiently according to Company and Carrier standards, and coordinates with departments and agencies to support safe, on-time operations. The Lead also supports employee training, day-to-day administration, Carrier relations, staff morale, and operational coverage.

Requirements

Must be at least 18 years of age.
High school diploma, GED, or equivalent work experience.
One-year college certificate or technical school, six months of related experience, or an equivalent combination of education and experience.
Ability to supervise up to 10–15 Passenger Service Agents.
Ability to pass all pre-employment testing, including drug testing and a physical.
Ability to safely lift up to 70 lbs.
Must maintain a valid state driver’s license.
Must be able and flexible to work variable shifts, including weekends and holidays.

Responsibilities

Coordinate, monitor, and support the Passenger Services team.
Assist Passenger Service Agents in their assigned areas and ensure they perform their duties professionally, safely, and efficiently according to Company and Carrier standards.
Coordinate with departments and agencies to support a smooth, safe, and on-time operation.
Monitor and evaluate training needs and recommend training as required.
Maintain training records for Agents.
Handle day-to-day administration, including ordering supplies, improving staff procedures and communications, and investigating problems or delays.
Liaise with Carrier representatives to ensure their requirements and standards are met.
Help maintain staff morale and ensure clear, open communication with staff.
Cover manpower shortages and assist whenever necessary.
Perform other duties as assigned.