Passenger Service Agent, Bilingual (English/Spanish) VB
About The Position
The Passenger Service Agent is responsible for assisting passengers at the ticket counter and gates at Miami International Airport. Duties include checking in passengers, verifying travel documents, assigning seats, providing gate information, checking baggage, and helping resolve passenger issues. The role also involves offering self-service kiosks, interpreting baggage and cargo routing labels, and keeping check-in, lobby, gate, and baggage work areas organized and functional. The agent must follow Menzies Aviation’s uniform guidelines and codes of conduct and comply with workplace safety, security, wellbeing, and substance misuse policies. Fluency in English and Spanish is required.
Requirements
- Fluency in both English and Spanish.
- Ability to read, write, and speak English proficiently, with excellent communication skills.
- Computer skills for using computer-based systems.
- Ability to understand and carry out written, oral, or diagrammed instructions using common sense.
- Positive, upbeat, can-do attitude and ability to remain calm under pressure.
- Ability to stand for long periods at the ticket counter and gate check-in.
Responsibilities
- Assist passengers with check-in, document verification, gate information, baggage claims, and other airport issues.
- Maintain an enthusiastic, positive attitude while assisting passengers and offering self-service kiosks.
- Verify passengers’ documents before boarding aircraft.
- Interpret identification labels and baggage and cargo routing information.
- Keep check-in, lobby, gate, and baggage work areas organized and functional.
- Make announcements in the gate area, check baggage, and assign seats.
- Follow workplace health and safety rules and take reasonable care of personal and others’ health, safety, and wellbeing.
- Adhere to uniform guidelines and codes of conduct.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
