MCO Passenger Service Agent - Bilingual (English/Spanish) Part Time
About The Position
Swissport is hiring a part-time, bilingual English/Spanish Passenger Service Agent at MCO. The role provides passenger and customer services as contracted by airline customers, including reservations, ticketing, baggage processing, terminal and gate check-in, jetway operation, greeting arriving passengers, handling VIPs, providing special assistance, and responding to customer complaints. The position also supports passengers affected by flight interruptions or cancellations and performs other duties as assigned. The expected pay rate is $16.50 per hour. Swissport describes its mission as providing consistent, tailored aviation solutions to improve the customer experience. It emphasizes the values Show You Care, Do the Right Things, and Win as a Team, and states a commitment to diversity, equal opportunity, and an inclusive workplace.
Requirements
- High school diploma or GED equivalent.
- Relevant work experience and a passion for customer service.
- Excellent written and verbal communication skills in the country-specific language.
- Bilingual in English and Spanish.
- Commitment to continuous improvement.
- Self-motivated and able to work independently.
- Attentive to detail and numerate.
- Ability to follow processes and procedures and apply a flexible approach when required.
- Ability to type and learn airline-specific reservation and ticketing software.
- Willingness to work in inclement weather.
Nice To Haves
- Additional languages are desirable.
Responsibilities
- Inspect and verify passenger documentation.
- Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations.
- Process passenger baggage, including handling and fee calculation when applicable.
- Assist passengers with arrival and check-in, including unaccompanied minors, VIPs, and passengers needing wheelchair assistance.
- Direct passengers through Customs, Immigration, and Quarantine as required.
- Make public address announcements as required.
- Coordinate with Ramp Service Agents to ensure wheelchairs, strollers, and gate-checked bags cleared through security are available for loading and delivered to passengers.
- Comply with federal, state, municipal, airport authority, and carrier security requirements, as well as Swissport SOPs and policies.
- Operate equipment including the jetway, computer keyboards, and carrier-specific reservation and ticketing software.
- Produce required work-related documentation.
- Perform other duties as assigned.
Benefits
- 401(k) with company match (described for full-time employees).
- Dental insurance.
- Health insurance.
- Life insurance.
- Paid time off, including paid vacation time and sick time (described for full-time employees).
- Company-paid holidays (described for full-time employees).
- Retirement plan.
- Tuition reimbursement.
- Vision insurance.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
