Passenger Service Agent- Breeze Airlines

Menzies Aviation Careers•BWI Airport, MD

1d•Onsite

About The Position

The Passenger Service Agent is responsible for assisting airline passengers at airport ticket counters and gates. The role includes checking in passengers, verifying travel documents, assigning seats, providing gate information, checking baggage, and helping resolve passenger issues. The agent also hosts self-service kiosks, interprets baggage and cargo routing tags, makes gate announcements, and helps keep check-in, lobby, gate, and baggage work areas organized and functional. The role requires a positive, helpful attitude, adherence to Menzies Aviation uniform guidelines and codes of conduct, and compliance with workplace safety and security procedures. The position requires a flexible schedule and availability to work weekends and holidays.

Requirements

Must be at least 18 years of age.
Must have a current, valid U.S. driver’s license.
Computer skills are required for using computer-based systems.
Must be able to proficiently read, write, and speak English.
Excellent communication skills.
Must be able to stand for long periods at ticket-counter and gate check-in areas.
Must pass an FBI background check and obtain a U.S. Customs seal.
Must have a flexible schedule and be able to work weekends and holidays.

Responsibilities

Check in passengers at ticket counters and gates.
Verify passenger documentation before boarding and provide gate information.
Assign seats and check baggage.
Assist passengers with check-in, baggage claims, and other airport issues while maintaining a positive attitude.
Host self-service kiosks.
Interpret identification labels and baggage and cargo routing tags.
Keep check-in, lobby, gate, and baggage work areas organized and functional.
Make announcements in the gate area.
Follow Menzies Aviation uniform guidelines and codes of conduct.
Take reasonable care of personal and others’ health, safety, and wellbeing, following workplace rules, training, and procedures.