Airline Agent, Passenger Service FT Breeze

TREGO DUGAN AVIATION OF GRAND ISLAND INC•Morrisville, NC

2d•$0 - $17•Onsite

About The Position

The Passenger Service Agent provides customer service to people using airline or charter services by listening to their needs, handling inquiries, and completing customer transactions. The role also includes ramp, aircraft cleaning, operations, and commissary duties as required. The position requires open availability for 30–40 hours per week; schedules are assigned through a seniority-based shift bid and vary with flight schedules and seasonal changes. The successful candidate is people-oriented, motivated, friendly, well-groomed, and able to work efficiently under time constraints.

Requirements

High school diploma or equivalent.
At least two years of customer service experience or equivalent related training and/or experience.
Basic computer skills and ability to type 25 words per minute.
At least 18 years old.
Valid driver's license.
Must pass a 10-year background check and pre-employment drug test.
Authorization to work in the United States as defined in the Immigration Act of 1986.
Ability to read and write English.
Ability to work a flexible schedule, including nights, weekends, and holidays; hours may include swing and graveyard shifts and vary with flight schedules.
Open availability for 30–40 hours per week.
Ability to carry a 70-pound suitcase from the floor to 18 inches and carry it in front with both hands for up to 25 feet.
Physical dexterity to perform repetitive tasks and motions, including bending, squatting, kneeling, crawling, twisting, and sustaining those positions for extended periods.
Sufficient vision and ability to perform the position's essential functions safely.
Excellent communication skills and ability to work efficiently under time constraints.
Must be well-groomed.
Ability to maintain a pleasant, cooperative, reliable, and responsible demeanor; attend to detail; remain composed in stressful situations; accept criticism and change; be sensitive to others' needs; and work independently with little or no supervision.
Abide by TDA and airline policies and procedures.

Nice To Haves

Bilingual skills.

Responsibilities

Process customer tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats.
Provide information about arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.
Handle denied-boarding situations, solicit volunteers, accommodate customers, and provide hotel, meal, and taxi vouchers when appropriate.
Ensure FAA, airline, and airport regulations are followed.
Enforce safety and security measures and protect sensitive zones.
Assist customers with special needs, including boarding assistance.
Complete sales reports.
Perform ramp, aircraft cleaning, operations, and commissary duties as required.
Complete required training and perform only tasks for which fully trained.
Report safety hazards or incidents immediately.
Handle ad hoc assignments requested by a Lead or Supervisor and perform other duties as assigned.