Airline Agent, Passenger Service PT Breeze

TREGO DUGAN AVIATION OF GRAND ISLAND INC•Morrisville, NC

2d•$0 - $17•Onsite

About The Position

The Passenger Service Agent provides customer service to people using customer or charter air service by listening to their needs, handling inquiries promptly, and completing required transactions. Duties may also include ramp work, aircraft cleaning, operations, and commissary tasks as needed. The role requires a friendly, motivated, people-oriented approach, strong communication, and the ability to work efficiently under time constraints. This is a part-time position working on the Breeze contract for 15–29 hours per week, with open availability required. Scheduling is determined through shift bids by seniority. Hours vary with flight schedules and may increase or decrease with seasonal flight changes. Employees must be available for varied shifts, including nights, weekends, and holidays.

Requirements

High school diploma or equivalent.
At least two years of customer service experience, or equivalent related training and/or experience.
Basic computer skills and ability to type 25 words per minute.
Must be at least 18 years old.
Must have a valid driver's license.
Must pass a ten-year background check and pre-employment drug test.
Must have authorization to work in the United States as defined in the Immigration Act of 1986.
Must be able to read and write English.
Must be able to work a flexible schedule, including nights, weekends, and holidays, with availability for swing and graveyard shifts.
Must be well-groomed.
Must be able to carry a 70-pound suitcase from the floor to 18 inches and carry it in front with both hands for up to 25 feet.
Must have sufficient physical dexterity for repetitive tasks and motions, including bending, squatting, kneeling, crawling, twisting, and sustaining those positions for extended periods.
Must have sufficient vision and ability to perform the position's essential functions safely.
Must demonstrate a pleasant, cooperative attitude; reliability and responsibility; attention to detail; composure under stress; openness to change; helpfulness toward others; and the ability to work independently with little or no supervision.
Must abide by TDA and airline policies and procedures.

Nice To Haves

Bilingual skills.

Responsibilities

Process customer tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats.
Provide information about arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.
Handle denied boarding situations, solicit volunteers, accommodate customers, and provide hotel, meal, and taxi vouchers when appropriate.
Follow FAA, airline, and airport regulations.
Enforce safety and security measures and protect sensitive zones.
Assist customers with special needs, including those who need boarding assistance.
Complete sales reports.
Perform ramp, aircraft cleaning, operations, and commissary duties as required.
Complete ad hoc assignments requested by the Lead or Supervisor and perform other duties as assigned.
Complete all required training and perform only tasks for which fully trained.
Report safety hazards or incidents immediately.