Passenger Service Agent - Full time

Menzies Aviation • Wichita, KS

6d

About The Position

The Passenger Service Agent is responsible for assisting airline passengers at airport ticket counters and gates. Duties include checking passengers in, verifying travel documents, assigning seats, providing gate information, checking baggage, hosting self-service kiosks, and helping resolve passenger issues. The agent also interprets baggage and cargo routing tags, keeps check-in, lobby, gate, and baggage work areas organized and functional, and makes announcements in the gate area. The role requires adherence to Menzies Aviation uniform guidelines and codes of conduct, as well as workplace safety, security, wellbeing, and compliance procedures. The position is for the United Airlines account. A shift listing is provided as “11:00-12:00 and 14:30 - 1500.”

Requirements

• Must be at least 18 years of age.
• Must pass a pre-employment drug screen.
• Must pass an FBI background check and obtain a US Customs seal.
• Must be able to read, write, and speak English proficiently.
• Must have computer skills; intermediate computer skills are required.
• Must be able to stand for long periods at ticket counter and gate check-in areas.
• Must be comfortable lifting or moving up to 70 pounds of cargo and baggage.
• Must be available and flexible to work variable shifts, including weekends and holidays.
• Ability to understand and carry out written, oral, or diagram-form instructions and request clarification when needed.
• Ability to learn quickly, use common sense, and remain calm under pressure.
• Strong communication and interpersonal skills, a positive and upbeat attitude, teamwork skills, and ability to build relationships.

Nice To Haves

• Prior customer service experience is strongly preferred.

Responsibilities

• Assist passengers with check-in, document verification, gate information, baggage claims, and other airport issues while maintaining a positive attitude.
• Host self-service kiosks and verify passengers’ documents before boarding.
• Interpret identification labels and baggage and cargo routing tags.
• Keep check-in, lobby, gate, and baggage work areas organized and functional.
• Make announcements, check baggage, and assign seats in the gate area.
• Follow safety, security, wellbeing, compliance, uniform, and conduct requirements.

Benefits

• Advancement opportunities
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Short-term disability (STD)
• Long-term disability (LTD)
• Paid training
• Paid parking
• Uniform provided

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed