Passenger Service Agent - Full time

Menzies Aviation Careers • Wichita, KS

6d

About The Position

The Passenger Service Agent checks in passengers at ticket counters and gates, verifies passenger documentation, assigns seats, provides gate information, checks baggage, and assists passengers with issues in the airport. The role includes hosting self-service kiosks, interpreting identification labels and baggage and cargo routing tags, making gate announcements, and keeping check-in, lobby, gate, and baggage work areas organized and functional. The agent is expected to offer assistance with enthusiasm and a positive attitude, follow Menzies Aviation uniform guidelines and codes of conduct, and observe workplace safety, security, wellbeing, and compliance requirements. The role supports United Airlines. The listed shift times are 11:00–12:00 and 14:30–15:00.

Requirements

• Be at least 18 years of age.
• Pass a pre-employment drug screen.
• Pass an FBI background check and obtain a US Customs seal.
• Proficiently read, write, and speak English.
• Have computer skills; intermediate computer skills are required.
• Be able to understand and carry out written, oral, or diagram-based instructions and request clarification when needed.
• Have strong interpersonal skills and the ability to work as part of a team and build relationships.
• Be able to learn quickly and remain calm under pressure.
• Be able to stand for long periods at ticket counters and gate check-in areas.
• Be comfortable lifting or moving up to 70 pounds of cargo and baggage.
• Be available and flexible to work variable shifts, including weekends and holidays.

Nice To Haves

• Prior customer service experience is strongly preferred.

Responsibilities

• Assist passengers with check-in, documentation verification, gate information, baggage claims, and other airport issues.
• Host self-service kiosks and verify passengers’ documents before boarding.
• Interpret identification labels and baggage and cargo routing tags.
• Keep check-in, lobby, gate, and baggage work areas organized and functional.
• Make announcements, check baggage, and assign seats in the gate area.
• Maintain a positive and enthusiastic attitude while assisting passengers.
• Take reasonable care of personal and others’ health, safety, and wellbeing, following workplace rules and procedures.

Benefits

• Advancement opportunities
• Medical, dental, and vision coverage
• 401(k)
• Short-term disability (STD) and long-term disability (LTD)
• Paid training
• Paid parking
• Uniform provided

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed