PAS Representative - Full Time

IRMC Career•Indiana, PA

About The Position

The PAS Representative greets patients and visitors professionally and courteously, registers patients for inpatient, outpatient, and emergency services, and collects and verifies demographic, insurance, and financial information. The role obtains insurance pre-authorizations and referrals; explains hospital policies, financial responsibilities, and consent forms; collects payments; and schedules appointments and procedures as needed. The representative maintains patient confidentiality in accordance with HIPAA, collaborates with clinical and billing departments to support a seamless patient experience, responds to patient inquiries, and directs complex issues to appropriate departments. The position also documents interactions in the hospital’s electronic health records system and maintains knowledge of insurance plans, billing codes, and hospital protocols. Duties and responsibilities may change at any time with or without notice.

Requirements

High school diploma or equivalent required.
Completion of a medical terminology course.

Nice To Haves

One year of business or medical secretarial curriculum preferred, with emphasis in customer service and knowledge of healthcare settings, or equivalent education and job-related experience.
One to two years of experience in patient registration, a medical office, or a customer service setting preferred.
CHAA Certified Healthcare Access Associate preferred.

Responsibilities

Greet patients and visitors in a professional and courteous manner.
Register patients for inpatient, outpatient, and emergency services.
Accurately collect and verify patient demographic, insurance, and financial information.
Obtain necessary pre-authorizations and referrals from insurance providers.
Explain hospital policies, financial responsibilities, and consent forms to patients.
Collect co-pays, deductibles, and other payments at the time of service.
Schedule appointments and procedures as required.
Maintain confidentiality of patient records in accordance with HIPAA.
Collaborate with clinical and billing departments to ensure a seamless patient experience.
Resolve patient inquiries and direct complex issues to appropriate departments.
Document all interactions in the hospital’s electronic health records (EHR) system.
Maintain knowledge of insurance plans, billing codes, and hospital protocols.