PAS Pre-Service Representative

Banner Health•Phoenix, AZ

1d•$18 - $28

About The Position

The Patient Access Pre-Services Representative pre-registers patients and financially clears them for upcoming outpatient procedures. The role verifies demographics, insurance information and eligibility; creates patient estimates; reviews prior balances; and may provide financial counseling. It communicates with patients about insurance benefits, financial liability, estimates, and payment options in accordance with No Surprise Billing regulations, and secures patient liability before service. The representative may also establish payment plans and obtain or validate procedure authorizations. This role emphasizes accurate, timely work, patient privacy, and positive customer interactions. Representatives work independently under general supervision, handle patient concerns, and escalate issues when appropriate. They use multiple applications to complete daily worklists and work toward productivity and collection targets. The assignment is described as 3–4 months and ongoing, with a Monday–Friday schedule from 9:00 a.m. to 5:30 p.m. Arizona time. Banner Staffing Services registry/per-diem positions are used as needed and do not guarantee hours; they do not include a medical benefits package or paid time off.

Requirements

High school diploma or GED.
One to two years of customer service and/or financial-related work experience.
Excellent verbal and written customer service and interpersonal skills.
Understanding of the impact of financial counseling on Revenue Cycle operations and financial performance.
Demonstrated negotiation skills and ability to prioritize and manage multiple tasks.
Ability to anticipate and respond effectively to issues in a dynamic work environment.
Ability to use PC-based office productivity tools such as Microsoft Outlook and Microsoft Excel; general computer skills necessary for an office environment.
Customer-service orientation emphasizing satisfaction and quality for internal and external constituents.
Attention to detail and ability to protect patient privacy.

Nice To Haves

Experience with the company’s systems and processes.
Related experience with a financial institution or financial background.
CHAA certification.
Understanding of medical terminology.
Previous EMR experience.
Additional related education and/or experience.

Responsibilities

Pre-register patients and financially clear them before scheduled services.
Verify patient demographics, insurance eligibility, and insurance benefits; create accurate patient estimates using estimator tools.
Educate patients about insurance benefits, estimates, financial liability, and patient options in accordance with No Surprise Billing regulations.
Collect patient responsibility and consistently meet individual monthly collection targets set by management.
Prioritize and accurately complete daily worklists, coordinating with central scheduling, ordering providers, and payers as needed to clear accounts before service.
Develop payment plans for patients unable to pay their full liability at the time of service; obtain or validate authorizations for scheduled procedures as needed.
Meet productivity standards and recommend approaches to improve workflow, patient experience, and productivity.
Handle internal and external customer interactions by phone, communicating effectively and creating a positive patient experience.
Attend required training, education sessions, and facility department meetings, and follow applicable organizational policies and procedures.
Work independently, follow structured work, resolve patient concerns, and escalate issues to a leader when appropriate.
Learn and multitask across multiple applications to complete daily worklists.
Perform other duties as assigned by management.