Pre Service Specialist Preadmissions PAS

CoxHealth • Springfield, MO

5d • Onsite

About The Position

The Pre Service Specialist works in a fast-paced call center environment, receiving incoming calls and making outgoing calls while serving as a liaison between patients, payers, and other healthcare team members. The Pre Service Specialist II manages orders and verifies patient demographics, insurance information, medical necessity, and pre-authorization requirements. The role calculates patient estimates based on the scheduled service, contracted plan and reimbursement allowances, benefits, and out-of-pocket thresholds. The specialist may also help reschedule patient appointments when needed. Additional duties may include preliminary Financial Assistance screening, facilitating applications, and scheduling appointments with the Financial Navigation Team.

This position is based at CoxHealth South in Springfield, Missouri, in the Preadmission Services department. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., with a day shift and 40 scheduled hours per week.

Requirements

• High school diploma or equivalent.
• Excellent customer service and interpersonal skills.
• Knowledge of medical terminology or CPT or procedure codes.
• Strong computer and relevant application use skills.
• Ability to multitask in a fast-paced environment.
• Ability to adapt effectively and respond to urgent needs and requests.
• Initiative and self-motivation.
• Understanding of and consistent practice of privacy and confidentiality.

Nice To Haves

• One year of experience in preregistration, scheduling, financial counseling, or equivalent education/experience.
• CHAA or CRCR certification.

Responsibilities

• Receive incoming phone calls and make outgoing calls.
• Serve as a liaison between patients, payers, and other healthcare team members.
• Manage orders.
• Verify patient demographics, insurance information, medical necessity, and pre-authorization requirements.
• Calculate patient estimates based on scheduled services, contracted plans, reimbursement allowances, benefits, and out-of-pocket thresholds.
• Assist with rescheduling patient appointments when required.
• Conduct preliminary Financial Assistance screenings, facilitate applications, and schedule appointments with the Financial Navigation Team.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Retirement plan with employer match
• Additional benefits (20+ hours per week)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED