Party host

Michaels•Easton, PA

12h•Onsite

About The Position

The Party Host plans, coordinates, and facilitates events—including children’s birthday parties and craft classes—at a Michaels store. The role creates a fun, engaging, and stress-free experience for guests of all ages by demonstrating craft projects, leading activities such as face painting, arranging party add-ons, communicating with clients and store team members, and adapting plans to meet client needs. The Party Host also handles event administration, prepares backup plans, maintains safety and cleanliness standards, and ensures client satisfaction before, during, and after each event. Alongside event duties, the role provides customer service throughout the store: helping customers find products and solutions, supporting fast checkout, explaining rewards and credit-card programs, and assisting with online pickup and ship-from-store processes. Store responsibilities include truck unloading, stocking, merchandise recovery, planogram and advertising-set tasks, store cleanliness, shrink and safety support, and cross-training in custom framing sales and production. The role follows company policies and procedures and may perform other duties as assigned.

Requirements

Retail and/or customer service experience is required.
Experience working with children and children’s events is required.
Excellent people skills and the ability to interact effectively with guests of all ages and coworkers.
Ability to handle job stress and remain positive and respectful in difficult situations.
Good written, verbal, and nonverbal communication and listening skills.
Organizational, interpersonal, and creative problem-solving skills.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly; lift heavy boxes; and access high shelves using a ladder or similar equipment.

Nice To Haves

Energetic and enthusiastic personality.

Responsibilities

Plan and coordinate multiple events, including children’s birthday parties, craft classes, and other events.
Engage guests of all ages and create a fun, creative environment.
Demonstrate and teach craft projects, provide face painting, and lead other activities.
Facilitate party add-ons such as goody bags and balloons according to company standards.
Communicate event details with clients and store team members; complete related emails, calls, and paperwork.
Adjust event plans based on client feedback and needs, prepare backup or emergency plans, and ensure client satisfaction.
Set up, break down, and clean before and after events; uphold cleanliness and safety standards.
Help customers locate products and provide solutions; deliver a fast and friendly checkout experience.
Explain the Rewards program and Private Label Credit Cards, complete enrollments, and educate customers about the Voice of Customer survey.
Assist with Buy Online Pickup in Store and Ship From Store processes.
Participate in truck unloading, stocking, planogram processes, merchandise recovery, Store in Stock Optimization, and advertising-set duties as assigned.
Support shrink and safety programs and follow standard operating procedures, company policies, and applicable requirements.
Interact respectfully and positively with customers and coworkers, promote company values, and serve as a role model for team members.
Cross-train in custom framing sales and production.
Participate in daily store cleaning, including sweeping, vacuuming, dusting, and restroom upkeep.
Perform other duties as assigned.