Parts Warranty Administrator
About The Position
The Parts Warranty Administrator supports the Parts Warranty and Warehouse operations. The role calls for a self-motivated team player who seeks remedies that promote customer satisfaction and retention. The administrator verifies warranty requests, manages warranty records and claims, coordinates defective-component returns and warranty inventory, and monitors manufacturer credits and billable warranty charges. The position requires strong organizational, customer service, communication, attention-to-detail, follow-through, decision-making, and critical-thinking skills, as well as an ethical relationship between customers and manufacturers. The position works in an office and warehouse environment. Duties may include other related work as negotiated to meet the organization’s ongoing needs. Texas AirSystems is an Equal Opportunity Employer and will provide reasonable accommodations to qualified individuals with disabilities unless doing so would create an undue hardship.
Requirements
- Associate degree in Business or two years of related administrative experience.
- Strong computer skills in Microsoft 365, including Word, Excel, PowerPoint, and Outlook.
- Ability to read and comprehend simple instructions, short correspondence, and memos; write correspondence; and present information effectively in one-on-one and small-group situations.
- Ability to perform arithmetic using whole numbers, common fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret graphs.
- Ability to apply common-sense understanding to instructions provided in written, oral, or diagram form and handle problems involving several concrete variables in standardized situations.
- Mental stamina for problem solving and prioritizing multiple tasks.
- Ability to perform the stated physical demands, including regularly lifting or moving up to 25 pounds and frequently lifting or moving up to 50 pounds.
Nice To Haves
- Warranty experience preferred.
Responsibilities
- Verify and validate incoming warranty requests from all Texas AirSystems divisions.
- Maintain an active log of warranty activity, including correspondence with customers and manufacturers, using Zendesk.
- Administer collection and return of manufacturer-required defective components.
- Administer inventory items used for warranty purposes and ensure proper stock replacement practices.
- Monitor pending credits due from manufacturers.
- Oversee billable warranty charges.
- File electronic warranty claims with manufacturers.
- Maintain ethical relationships between end customers and manufacturers to protect both parties’ interests.
- Provide strong organizational and customer service skills, attention to detail and follow-through, sound decision-making and critical thinking, and effective verbal and written communication.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
