Parts Warranty Administrator

HTS Engineering Ltd. • Dallas, TX

1d

About The Position

The Parts Warranty Administrator verifies and validates incoming warranty requests from all HTS divisions and manages warranty activity from claim submission through component returns and credit tracking. The role maintains records of customer and manufacturer correspondence, coordinates defective-component returns, administers warranty inventory and stock replacement, monitors manufacturer credits, and oversees billable warranty charges. The administrator also submits electronic warranty claims and maintains ethical relationships between end customers and manufacturers while protecting both parties’ interests.

The role calls for strong organization, customer service, attention to detail, follow-through, decision-making, critical thinking, and verbal and written communication skills. HTS Engineering Ltd. describes itself as the largest independent commercial HVAC manufacturers’ representative in North America, with 20 locations in the United States and Canada, and states that it provides equal employment opportunities and prohibits discrimination and harassment.

Requirements

• Associate degree in Business or two years of related administrative experience.
• Strong computer skills in Microsoft 365, including Word, Excel, PowerPoint, and Outlook.

Nice To Haves

• Warranty experience preferred.

Responsibilities

• Verify and validate incoming warranty requests from all HTS divisions.
• Maintain an active log of warranty activity, including correspondence with customers and manufacturers.
• Administer collection and return of manufacturer-required defective components.
• Administer inventory items used for warranty purposes and ensure proper stock replacement practices.
• Monitor pending credits due from manufacturers.
• Oversee billable warranty charges.
• File electronic warranty claims with manufacturers.
• Maintain ethical relationships between end customers and manufacturers to protect both parties’ interests.
• Demonstrate strong organizational, customer service, attention-to-detail, follow-through, decision-making, critical-thinking, and communication skills.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree