Parts & Warehouse Specialist / Shipping & Receiving Clerk

White's International Trucks High Point•High Point, NC

About The Position

The Parts & Warehouse Specialist provides customer service and parts support while overseeing daily warehouse, shipping, and receiving operations. The role assists retail, fleet, wholesale, and internal customers with parts sales and fulfillment, maintains inventory accuracy, and ensures incoming and outgoing shipments are processed efficiently and accurately. It serves as a key link among customers, vendors, service technicians, and dealership departments. The position handles parts orders and customer inquiries, receives and ships freight, maintains warehouse inventory and records, and coordinates with internal departments and external suppliers. Success is measured by transaction accuracy, timely fulfillment, inventory accuracy and organization, customer satisfaction, teamwork, compliance with safety and dealership standards, and effective freight, vendor return, and core processing.

Requirements

Knowledge of inventory management and warehouse procedures.
Strong customer service, communication, and organizational skills.
Basic computer proficiency and ability to learn dealership management systems.
Forklift certification or willingness to be trained.
Ability to work independently and as part of a team in a fast-paced environment.
Ability to stand, walk, and move throughout the parts department and warehouse for extended periods.
Ability to frequently lift, carry, and move items weighing up to 50 pounds; heavier items require assistance or equipment.
Ability to bend, stoop, kneel, reach, and climb as required to access inventory.
Manual dexterity to handle small parts and operate office and warehouse equipment.
Ability to safely operate forklifts, pallet jacks, and other material-handling equipment.
Ability to work in warehouse environments with varying temperatures, dust, and noise.
Adequate vision and hearing to identify parts, read documentation, and communicate effectively.

Nice To Haves

Previous experience in heavy-duty truck, automotive, equipment, warehouse, parts, shipping, or receiving operations.

Responsibilities

Assist customers in identifying, sourcing, and purchasing truck parts, and provide accurate pricing, availability, and compatibility information.
Process parts orders, returns, warranty claims, and core returns.
Build relationships with retail, fleet, wholesale, and internal customers; upsell and cross-sell OEM and aftermarket parts.
Keep customers informed about order status, special-order items, and backorder ETAs.
Coordinate internal parts requirements with service and body shop departments.
Check incoming and outgoing shipments against packing slips, shipping invoices, vouchers, and backorders.
Receive, inspect, unload, and process freight; prepare outbound freight, returns, cores, customer deliveries, and vendor shipments.
Report shipment shortages, damage, discrepancies, and freight issues, and notify appropriate personnel about critical parts received and freight concerns.
Place special-order and will-call parts in designated pickup locations.
Prepare surplus inventory, warranty parts, and cores for return to vendors for credit when applicable.
Maintain relationships with carriers, freight companies, and delivery personnel, and maintain shipping and freight documentation.
Manage daily warehouse operations, check in incoming parts, and document transactions accurately in the dealership management system (DMS).
Stock, organize, and maintain inventory; assist with cycle counts, physical inventories, and inventory audits.
Monitor inventory levels and communicate replenishment needs to the Parts Manager.
Maintain inventory control procedures and keep warehouse and shipping/receiving areas clean, organized, and safe.
Support efficient storage and material flow throughout the facility.
Communicate with service, body shop, sales, and parts personnel; coordinate with vendors and suppliers on availability, pricing, and delivery schedules.
Coordinate with parts counter staff regarding critical inventory and special-order arrivals.
Stay current on manufacturer updates, product information, and technical bulletins.
Enter orders, invoices, shipping records, inventory adjustments, and receiving transactions accurately into the DMS.
Comply with OEM requirements, dealership policies, safety procedures, and inventory control standards.
Process warranty parts, freight documentation, and vendor credits properly, and maintain complete and accurate records.