Parts & Service Technician (AMI)

All Job Postings•Alpena, MI

About The Position

Amos Mfg., Inc. is a U.S. manufacturer of industrial shredding and separation equipment, with more than 40 years of experience producing custom shredders, conveyors, and complete systems. The Parts/Service Technician supports customers by diagnosing equipment issues, troubleshooting shredder systems, and providing technical guidance. The role is based in Alpena, Michigan, and involves occasional travel for service calls.

Requirements

Strong mechanical aptitude.
Proficiency in using diagnostic tools and computer systems.
Excellent communication and customer service skills.
Ability to work independently and take initiative.
Attention to detail and organizational skills.
Knowledge of industrial equipment service and maintenance practices.
Knowledge of electrical systems and mechanical components.
Knowledge of technical documentation, including schematics and blueprints.
Knowledge of shipping, quoting, and warranty processes.
Knowledge of manufacturing and assembly standards.
Ability to troubleshoot and repair industrial machinery remotely and on-site.
Ability to communicate technical information clearly to customers and team members.
Ability to use company software to manage service records and documentation.
Ability to collaborate across departments to support product quality and customer satisfaction.

Responsibilities

Respond to customer inquiries about shredder equipment, parts, and service.
Diagnose mechanical and electrical issues and recommend solutions.
Perform on-site and remote troubleshooting, repairs, and maintenance.
Interpret technical manuals, schematics, and blueprints, and guide customers through repairs.
Send drawings and instructions to repair companies to support accurate assemblies.
Recommend machine modifications to meet customer needs.
Quote replacement parts, pull orders, and calculate labor costs.
Package parts and cutter heads and determine shipping costs.
Address warranty issues and resolve workmanship or part defects.
Collaborate with engineering to improve product design and resolve recurring issues.
Track design changes and new parts that improve product functionality.
Work with manufacturing to ensure machines are assembled correctly.
Coordinate powder coat colors to ensure accurate matching.
Pull job orders and confirm terms with accounts receivable.
Maintain accurate service records and documentation using company software.
Travel occasionally for service calls and represent the company professionally.