AMI Information Systems Specialist - Meridian

Southern Company • Meridian, MS

4d

About The Position

The Info Systems Analyst is a highly technical and analytical position responsible for supporting Advanced Metering Infrastructure (AMI), Meter Data Management (MDM), metering systems, and associated business processes. The role ensures accurate, timely, and continuous flows of high-quality meter and operational data across enterprise systems in support of billing, customer service, regulatory compliance, and operational excellence. It serves as a subject matter expert in AMI technologies, metering systems, system integrations, data analytics, software applications, and communication networks.

The position monitors system performance, resolves technical issues, develops automation solutions, maintains metering applications, supports business operations, evaluates new technologies, and provides technical training and guidance across the organization. Occasional on-call responsibilities and availability outside normal business hours are required, along with storm restoration support outside normal business hours as needed. Some field visits may be required.

Requirements

• Knowledge of AMI, MDM, utility billing and customer service systems, metering technologies, electronic and electromechanical metering systems, and related utility operations.
• Understanding of AMI communication infrastructure, RF technologies, LAN/WAN networks, and data management systems.
• Knowledge of database technologies, reporting tools, and programming or scripting languages such as SQL, Oracle, Python, .NET, C#, JavaScript, HTML, Perl, and VB, or related technologies.
• Knowledge of artificial intelligence, machine learning, generative AI tools, and advanced analytics technologies, including the ability to use AI-assisted solutions for data analysis, anomaly detection, process automation, operational insights, and business process improvement.
• Strong analytical, troubleshooting, and problem-solving skills, including the ability to evaluate complex technical and business issues and develop effective solutions.
• Strong written, verbal, and presentation communication skills and the ability to build productive working relationships across departments and with external partners.
• Ability to manage multiple priorities in a fast-paced operational environment.
• Demonstrated commitment to safety, customer service, and continuous improvement.
• Professional behavior consistent with Southern Style and Mississippi Power's Principle Centered Leadership values.
• Ability to evaluate, implement, and apply AI-driven technologies, predictive analytics, and automation solutions to improve AMI operations, meter data quality, system performance, customer service, and operational efficiency.
• Occasional on-call responsibilities and availability outside normal business hours.
• Some field visits may be required.

Nice To Haves

• Bachelor’s degree in computer science, Information Systems, Software Engineering, Computer Engineering, Data Analytics, or a related technical field is preferred.

Responsibilities

• Monitor, analyze, and maintain the integrity, availability, and quality of AMI and MDM data; investigate exceptions and support billing, validation, and operational reporting.
• Develop reports, dashboards, and performance metrics to support business decisions and operational improvements.
• Troubleshoot and resolve issues involving AMI Headend systems, MDM, C2M, communication networks, relays, collectors, access points, and meters, collaborating with internal teams, vendors, and field personnel.
• Support network performance monitoring and provide backup support for AMI network operations.
• Generate and coordinate field investigations and work orders related to meter and communication performance issues.
• Maintain system reliability through software upgrades, preventive maintenance programs, and process improvements.
• Support and maintain interfaces between AMI, billing, customer service, and enterprise systems.
• Develop and enhance software applications, scripts, automation tools, and reporting solutions.
• Maintain metering application software and meter test data collection systems.
• Identify and implement technology solutions that improve business processes, operational workflows, and data quality.
• Support LAN/WAN communication systems and data exchange processes.
• Provide technical expertise and support for electronic and electromechanical metering systems and associated equipment.
• Develop procedures and provide training related to metering technologies and business processes.
• Evaluate and recommend emerging metering products, AI-enabled analytics platforms, software solutions, communication technologies, and automation tools.
• Promote safe work practices and ensure compliance with applicable standards and procedures.
• Prepare and communicate operational performance summaries, project updates, and technical recommendations.
• Support strategic initiatives and cross-functional projects that enhance AMI performance, customer service, reliability, and operational efficiency.
• Provide storm restoration support and work outside normal business hours as needed.

Benefits

• Competitive base salary
• Annual incentive awards for eligible employees
• Health, welfare, and retirement benefits designed to support physical, financial, and emotional/social well-being
• Potential additional compensation, such as an incentive program, subject to the applicable plan terms and conditions

What This Job Offers

• Job Type: Full-time