Information Systems Training Specialist

TDEC•Charleston, WV

1d•Onsite

About The Position

The Information Systems Training Specialist (ISTS) serves as the on-site Contractor representative in a District Office, providing oversight and management of Contractor staff. This role involves managing personnel matters like payroll and timekeeping, ensuring efficient time utilization of on-site staff, and acting as a backup for critical data functions. The ISTS represents the Contractor and DCMWC professionally when interacting with providers, claimants, and the public regarding ASP information, medical bill issues, and bill submission problems. They coordinate ASP information exchange with relevant DOL staff and may act as an intermediary between District Office staff and the provider community for ASP information, diagnostic testing, and billing. Responsibilities include maintaining an online directory of ASP information for providers, liaising with Government Service Managers on system issues (PC, printing, email, network, ASP), and providing on-site assistance for routine hardware, software, and configuration problems. The role may also involve completing performance reports, assisting with software installations, and training DOL staff on PC and networked applications, including the ASP graphical user interface. Additionally, the ISTS trains DCMWC staff on ASP applications and functionality, confirms receipt of supplies and reports, and ensures adequate supplies for ASP hardware. Under the District Director's guidance, they may supervise document processing technicians and manage projects related to claim folder movement. Other duties may be assigned to ensure efficient utilization of time.

Requirements

Demonstrated mastery of computers and the ASP application.
Specialized knowledge of composition and presentation techniques.
Ability to effectively communicate technical information through descriptive texts to the intended audience.
Ability to respond intelligently and articulately to various requests from client liaisons, such as for explanations, actions, etc.
Ability to supervise the labor categories assigned to that task or other supervisory equivalent experience.
Must be a self-starter with a clear understanding of the service role of the position and the need for accuracy, efficiency and effective interaction and cooperation with the District Director and all staff, Contractor and DCMWC alike, and DCMWC customers.

Responsibilities

Oversight and management of Contractor staff in a District Office.
Serve as the on-site Contractor representative for personnel matters such as payroll and time and attendance record keeping.
Consult with DCMWC district office supervisory staff on an ongoing basis to ensure the most effective time utilization possible by the other contract staff on-site.
Act as designated back-up for all critical data functions for other District Office Contractor staff.
Represent the Contractor and DCMWC in an exemplary manner while communicating with providers, claimants and the general public on DCMWC ASP information medical bill issues and bill submission problems.
Coordinate ASP information exchange with the DOL Medical Bill coordinators in the National Office, or DOL staff in the District Office, as appropriate.
Facilitate and coordinate research and investigation for issues that come to the attention of the Information Systems Training Specialist (ISTS).
Serve as an intermediary between the District Office staff and the provider community in ASP information related provider activities, and in questions relating to diagnostic testing and billing submissions, under the guidance and direction of the District Director.
Maintain an on-line directory of ASP information for active diagnostic and treatment providers within the District Office's service area.
Serve as a liaison with Government’s Service Managers with reporting of problems, such as PC problems, printing problems, electronic mail problems, network problems and ASP problems.
Provide on-site assistance needed to resolve routine PC and network hardware, software, and configuration problems, under the guidance and direction of the Government Service Managers.
Complete and submit various performance reports related to systems performance or problems.
Assist with installation of new software packages which may be either COTS or DOL/Contractor-developed.
Assist with training DOL staff on PC and networked applications, ASP graphical user interface, etc.
Train DCMWC staff in the use of ASP applications, screens, functionality, etc.
Confirm District Office receipt of Contractor supplies, management information system (MIS), and other reports.
Assure adequate quantities of supplies for on-site ASP hardware, as required under the contract.
Direct routine and special projects relating to movement and tracking of claim folders between and among DCMWC components, and other Government agencies, like SSA and FRC, in the role of supervisor of document processing technicians, under the guidance and direction of the District Director.
Perform various other related duties as assigned by the District Director to ensure efficient utilization of his/her time.