Information Systems Specialist - Lead

Personnel Commission•Madera, CA

22h•Onsite

About The Position

Under direction, the job of Information Systems Specialist - Lead is for the purpose of supporting the educational process and will assign, review, and coordinate the work of other Information Systems Specialists and Technicians. Duties include acting as an escalation point for other Information Systems Specialists and Technicians as it relates to help desk support; coordinating teams of Information Systems Specialists and Technicians for the purposes of Information Technology projects; assisting administrators and staff in personal computer related needs; basic scripting and querying in SQL or application layer languages, and serving as a technical liaison or escalation point for technical liaisons in district wide cross-departmental projects. The incumbents in this classification provide the school community with user support for technology hardware and software which directly supports student learning and achievement.

Requirements

Associate’s degree in computer science, information technology, or a related field from an accredited college or university.
Four (4) years of work experience in the overseeing of systems programming or network administration for computers; OR; An equivalent combination of education, work experience, and certifications that demonstrate relevant possession of the requisite knowledge, skills, and abilities of the position may be substituted.
Valid, current California Driver’s License to drive personal vehicle to various sites in the District to provide technology user support services
Pass the District’s applicable proficiency exam for the job class with a satisfactory score
After offer of employment, obtain: Criminal Justice and FBI Fingerprint Clearance
Negative TB test result plus periodic post-employment retest as required (currently every four years)
Pre-employment physical exam A through District’s provider
Knowledge of English language, grammar, spelling, and punctuation
Oral and written communication skills
Interpersonal skills using tact, patience, and courtesy
Document creation and preparation following prescribed formats, and/or present information to others
Practical problem-solving methods and techniques
Standard operating procedures for personal computers and related peripheral equipment
Advanced technical knowledge of computer hardware, software, and electronic components attached or found within including the corresponding terminology
Cloud-based software as a service platform (G-suite, O365, etc.), Student Information Systems, SSO, and Digital Curriculum rostering platforms
Basic scripting and SQL or application layer queries.
District organization, operations, policies, objectives, and goals
Basic project management and leadership skills
Ability to reason at the level of algebra and/or geometry
Ability to read a variety of manuals and understand/apply the concepts to job assignments.
Ability to perform multiple, technical tasks with a need to periodically upgrade skills in order to meet changing job conditions
Ability to adhere to safety practices
Ability to operate computer equipment and related peripherals
Ability to plan and manage projects.
Ability to install and maintain electronic equipment
Ability to schedule activities and/or meetings
Ability to gather and/or collate data and consider a number of factors when using equipment
Ability to work with others using flexibility in a wide variety of circumstances
Ability to work with data utilizing defined and similar processes
Ability to operate equipment using a variety of standardized methods
Ability to work with a diversity of individuals and/or groups
Ability to work with similar types of data
Ability to utilize a variety of types of job- related equipment
Ability to solve problems with data that may require independent interpretation
Ability to read, understand, and apply information from technical manuals or documentation
Ability to document in writing, clearly and concisely, the steps used to troubleshoot and solve hardware or software related issues
Ability to communicate technical information to non-technical users
Ability to communicate, understand, and follow both oral and written directions effectively
Ability to solve problems with data that require independent interpretation of guidelines and with the specific ability to perform the functions of the job
Ability to set priorities, meeting deadlines and schedules while working with frequent interruptions
Ability to apply integrity and trust in all situations
Ability to communicate effectively and courteously with contacts within and outside the District
Ability to present a positive image of Madera Unified School District

Responsibilities

Collaborates with a variety of internal and external parties (e.g., District personnel, vendors) for the purpose of implementing and/or maintaining services, including large-scale interdepartmental district projects.
Creates, troubleshoots, and runs queries in SQL or application layer languages; against a variety of data (e.g., student data, personnel data) for providing requested information and/or evaluating the accuracy of the data.
Leads, assigns, reviews, and coordinates the work of Information Systems Specialists and Technicians by providing technical guidance, coordinating technical and help desk support, and serving as a representative of the team to site administrators, department directors, and other groups.
Oversees and coordinates projects to ensure completion of all tasks and project milestones.
Oversees the maintenance of an accurate inventory of electronic devices throughout the District.
Participates in and assists in the implementation of duties assigned to other levels of the Information Systems Series.
Participates in educational seminars and meetings for the purpose of maintaining and upgrading job knowledge, skills, and resolutions to safety issues.
Participates in meetings (e.g., school site, departmental) for the purpose of providing and/or gathering information.
Prepares a variety of reports regarding the needs, trends, and problems at sites for communicating information to other parties.
Provides input to the department’s supervisor and director regarding staff issues and performance.
Receives and responds to calls and personal inquiries regarding questions and problems with usage of advanced personal computers and software, input and output of documents, data, and telecommunications to and from computer hardware (examples of software include, but are not limited to, education, industry special programs, accounting systems, word processing, spreadsheets, graphics, desktop publishing, bibliographic research, internet, and electronic mail).
Responds to a variety of inquiries (e.g., students, teachers, District personnel, Help Desk inquiries) for providing information and technical assistance.
Responsible for reviewing the District’s Help Desk and project management systems to facilitate timely completion of all requests and assigned tasks.
Supports and trains other team members in the proper procedures and functions of their jobs and provides leadership/mentoring to team members.
Tests application software for ensuring that product matches defined requirements and expected functionality.
Trains and participates in the creation of training material for teachers, administrators, staff, etc. for ensuring their ability to use new and/or existing electronic equipment, operating systems, and application software.
Performs other related duties as assigned for ensuring the efficient and effective functioning of the work unit and the District, including various mandatory District trainings.