Information Systems Training Specialist

TDEC•Charleston, WV

3d•Onsite

About The Position

The Information Systems Training Specialist (ISTS) serves as the on-site Contractor representative in a District Office, managing Contractor staff and handling personnel matters like payroll and timekeeping. This role involves consulting with supervisory staff to ensure efficient time utilization, acting as a backup for critical data functions, and representing the Contractor and DCMWC in communications with providers, claimants, and the general public regarding ASP information, medical bills, and billing submission issues. The ISTS facilitates ASP information exchange with national or district office coordinators, conducts research and investigations, and may act as an intermediary between District Office staff and the provider community for ASP information, diagnostic testing, and billing inquiries. A key responsibility includes maintaining an online directory of active diagnostic and treatment providers. The ISTS also serves as a liaison with Government Service Managers, reporting and assisting with the resolution of PC, printing, email, network, and ASP problems. This includes providing on-site assistance for routine hardware, software, and configuration issues, and potentially submitting performance reports. The role involves assisting with new software installations (COTS or DOL/Contractor-developed) and training DOL and DCMWC staff on PC applications, networked applications, ASP graphical user interface, and specific ASP applications, screens, and functionality. Additionally, the ISTS confirms the receipt of supplies and management information systems (MIS) reports, ensures adequate supplies for ASP hardware, and may supervise document processing technicians, directing projects related to claim folder movement. Other related duties may be assigned by the District Director.

Requirements

Demonstrated mastery of computers and the ASP application.
Specialized knowledge of composition and presentation techniques.
Ability to effectively communicate technical information through descriptive texts to the intended audience.
Ability to respond intelligently and articulately to various requests from client liaisons, such as for explanations, actions, etc.
Ability to supervise the labor categories assigned to that task or other supervisory equivalent experience.
Must be a self-starter with a clear understanding of the service role of the position and the need for accuracy, efficiency and effective interaction and cooperation with the District Director and all staff, Contractor and DCMWC alike, and DCMWC customers.

Responsibilities

Oversight and management of Contractor staff in a District Office.
Serve as the on-site Contractor representative for personnel matters such as payroll and time and attendance record keeping.
Consult with DCMWC district office supervisory staff on an ongoing basis to ensure the most effective time utilization possible by the other contract staff on-site.
Act as designated back-up for all critical data functions for other District Office Contractor staff.
Represent the Contractor and DCMWC in an exemplary manner while communicating with providers, claimants and the general public on DCMWC ASP information medical bill issues and bill submission problems.
Coordinate ASP information exchange with the DOL Medical Bill coordinators in the National Office, or DOL staff in the District Office, as appropriate.
Serve as an intermediary between the District Office staff and the provider community in ASP information related provider activities, and in questions relating to diagnostic testing and billing submissions.
Maintain an on-line directory of ASP information for active diagnostic and treatment providers within the District Office's service area.
Serve as a liaison with Government’s Service Managers with reporting of problems, such as PC problems, printing problems, electronic mail problems, network problems and ASP problems.
Provide on-site assistance needed to resolve routine PC and network hardware, software, and configuration problems under the guidance and direction of the Government Service Managers.
Complete and submit various performance reports related to systems performance or problems.
Assist with installation of new software packages which may be either COTS or DOL/Contractor-developed.
Assist with training DOL staff on PC and networked applications, ASP graphical user interface, etc.
Train DCMWC staff in the use of ASP applications, screens, functionality, etc.
Confirm District Office receipt of Contractor supplies, management information system (MIS), and other reports.
Assure adequate quantities of supplies for on-site ASP hardware, as required under the contract.
Direct routine and special projects relating to movement and tracking of claim folders between and among DCMWC components, and other Government agencies, like SSA and FRC, in the role of supervisor of document processing technicians.
Perform other related duties as assigned by the District Director.