Information Systems Training Specialist, Lead

Georgia State University•Atlanta, GA

About The Position

Georgia State University Advancement works to further Georgia State’s status as a national leader in student success, research and innovation, and cultural impact. By connecting with alumni, engaging donors, and increasing philanthropic support for students and scholars, we’re helping to transform lives and build our global community. The University Advancement Division furthers the university and its mission through several departments, including Development, Corporate & Foundation Relations, Alumni Engagement & Annual Giving, and the Georgia State University Foundation. These are exciting times at the University Advancement. We are growing, and we are thrilled that you are interested in being a part of our team. We are surrounded by individuals empowered to use their expertise and talents to achieve our mission to identify, cultivate, and steward donors. Are you ready for us? Are you seeking an opportunity with purpose and direction? If you are, we have the perfect opportunity for you! We hire great people from a wide variety of educational, career, and personal backgrounds, not just because it is the right thing to do but because it makes us a stronger team. University Advancement is seeking (1) Information Systems Training Specialist, Lead to join the already incredible team taking Georgia State University to the next level of excellence!

Requirements

Bachelor’s degree and three years of related experience, or a combination of education and related experience.

Responsibilities

Design, organize, and conduct training programs and curricula for the university scholarship and Advancement systems. Users include, but not limited to, faculty, staff, students. In addition, there are training sessions to assist supervisors, other trainers and support staff to plan for ad hoc issues such as new upgrades and consolidations.
Process all new user account requests, including setups and security role assignments. Create and maintain security roles as determined by user staff position and responsibility. Run yearly user audits to ensure consistency and accuracy in maintaining active database user accounts.
Provide administration support and excellent customer service to end-users by responding to problem reports in a timely manner, providing helpful solutions, and directing the problems to the most appropriate support when needed. Communicate with end-users in a patient and clear manner using understandable terms, Follow-up with end-users to ensure that problem reports have been satisfactorily handled.
Consults and collaborates with personnel in other departments to coordinate activities related to projects assigned.
Prepares and provides activity and status reports regarding the activities assigned
Monitors and tracks follow-up training sessions with end-users.
Consults with staff and faculty on training needs and formats.
Responsible for writing, editing, and testing user documentation. Prepare global communications for end-user groups for important announcements such as upgrades or new training initiatives.
Other duties as assigned