AMI Information Systems Specialist - Meridian

Southern Company•Meridian, MS

About The Position

The Info Systems Analyst is a highly technical and analytical position supporting Advanced Metering Infrastructure (AMI), Meter Data Management (MDM), metering systems, and related business processes. The role ensures the accurate, timely, and continuous flow of high-quality meter and operational data across enterprise systems in support of billing, customer service, regulatory compliance, and operational excellence. It serves as a subject matter expert in AMI technologies, metering systems, integrations, data analytics, software applications, and communication networks. The position monitors system performance, resolves technical issues, develops automation solutions, maintains metering applications, supports business operations, evaluates new technologies, and provides technical training and guidance across the organization. Occasional on-call responsibilities and availability outside normal business hours are required, and some field visits may be needed. The role collaborates with internal business units, field personnel, technology teams, and external vendors. Storm support is required, including work during storm restoration efforts and outside normal business hours as needed.

Requirements

Knowledge of AMI, MDM, utility billing and customer service systems, metering technologies, electronic and electromechanical metering systems, and related utility operations.
Understanding of AMI communication infrastructure, RF technologies, LAN/WAN networks, and data management systems.
Knowledge of database technologies, reporting tools, and programming or scripting languages such as SQL, Oracle, Python, .NET, C#, JavaScript, HTML, Perl, VB, or related technologies.
Knowledge of artificial intelligence, machine learning, generative AI tools, and advanced analytics technologies, including the ability to use AI-assisted solutions for data analysis, anomaly detection, process automation, operational insights, and business process improvement.
Strong analytical, troubleshooting, and problem-solving skills, including the ability to evaluate complex technical and business issues and develop effective solutions.
Strong written, verbal, and presentation communication skills and the ability to build and maintain productive working relationships across departments and with external partners.
Ability to manage multiple priorities in a fast-paced operational environment.
Demonstrated commitment to safety, customer service, and continuous improvement.
Professional behavior consistent with Southern Style and Mississippi Power's Principle Centered Leadership values.
Ability to evaluate, implement, and apply AI-driven technologies, predictive analytics, and automation solutions to improve AMI operations, meter data quality, system performance, customer service, and operational efficiency.
Availability for occasional on-call responsibilities and work outside normal business hours, including storm restoration support.
Ability to make some field visits to support AMI, network, and metering operations.

Nice To Haves

Bachelor’s degree in computer science, Information Systems, Software Engineering, Computer Engineering, Data Analytics, or a related technical field is preferred.

Responsibilities

Monitor, analyze, and maintain the integrity, availability, and quality of AMI and MDM data; investigate exceptions and support billing, validation, and operational reporting.
Develop reports, dashboards, and performance metrics to support business decisions and operational improvements.
Troubleshoot and resolve issues involving AMI Headend systems, MDM, C2M, communication networks, relays, collectors, access points, and meters.
Collaborate with the Technology Organization, Metering Services, Customer Services, vendors, and field personnel to resolve system and metering issues.
Support network performance monitoring and provide backup support for AMI network operations.
Generate and coordinate field investigations and work orders related to meter and communication performance issues.
Maintain system reliability through software upgrades, preventive maintenance programs, and process improvements.
Support and maintain interfaces between AMI, billing, customer service, and enterprise systems.
Develop and enhance software applications, scripts, automation tools, and reporting solutions.
Maintain metering application software and meter test data collection systems.
Identify and implement technology solutions that improve business processes, operational workflows, and data quality.
Support LAN/WAN communication systems and data exchange processes.
Provide technical expertise and support for electronic and electromechanical metering systems and associated equipment.
Develop procedures and provide training related to metering technologies and business processes.
Evaluate and recommend emerging metering products, AI-enabled analytics platforms, software solutions, communication technologies, and automation tools.
Promote safe work practices and ensure compliance with applicable standards and procedures.
Prepare and communicate operational performance summaries, project updates, and technical recommendations.
Support strategic initiatives and cross-functional projects that enhance AMI performance, customer service, reliability, and operational efficiency.
Provide storm support during restoration efforts, including work outside normal business hours as needed.
Perform occasional on-call duties and field visits as required.