AMI Systems Engineer - Oahu

Hawaiian Electric•Kailua, HI

1d•$99,900 - $127,500

About The Position

The AMI Systems Engineer provides specialized expertise, technical support, and operational oversight for Advanced Metering Infrastructure (AMI) and related real-time operating systems. The role helps maintain and improve system reliability, availability, performance, customer service, and billing. It supports the Lead AMI Systems Engineer with electric meter interval data activities and the daily operation, maintenance, and upgrades of the AMI meter data management system and related systems. The position also oversees and coordinates AMI communications networks, supports corporate computer resources, and contributes to improved data collection, translation, validation, and estimation processes. The engineer investigates, designs, implements, and maintains computer systems, applications, databases, and software; protects system and data security; and helps users operate AMI applications. The role supports installations, upgrades, integrations, troubleshooting, and after-hours callouts, working independently and with Company personnel, contractors, and consultants. It may require travel to field sites within the Companies’ service territory and participation in assigned emergency response activities. The position provides backup to the AMI Lead Systems Engineer. The role is a professional position with two vacancies in Honolulu, Oahu. The stated hiring range is $99,900 to $127,500, with placement based on skills and qualifications. A bachelor’s degree in electrical engineering or an equivalent combination of appropriate education and experience, or a bachelor’s degree in computer science or information systems or equivalent experience, is required. Multiple (4–8) years of relevant experience are specified, along with additional experience requirements described in the posting.

Requirements

Bachelor of Science degree in Electrical Engineering or equivalent education and experience, or a bachelor’s degree in computer science or information systems or equivalent experience gained through work in electric utility business operations.
Thorough knowledge of electrical engineering principles, including metering principles, and computer programming, or fundamental computer science knowledge and the described capability to evaluate and configure systems, maintain applications, and support complex operational systems.
Proficiency in Unix, Linux, Windows, scripting languages, databases, and operating systems used in current operational environments, with the ability to learn future environments.
Working knowledge of data acquisition systems and computer and communications networks.
General knowledge of electric utility business systems and processes, including billing software.
Working knowledge of personal computers and/or mainframe systems and related software applications, such as spreadsheets, word processing, and databases.
Ability to evaluate and select equipment and integrate it into the AMI system.
Ability to quickly isolate, identify, and resolve operational system issues; identify needs; design and implement programs or modifications; modify and expand databases; and develop customer information portals.
Ability to adapt to demanding work conditions and rapidly changing priorities, organize and assess multiple projects and programs, and recommend appropriate actions.
Customer responsiveness and sensitivity, with the ability to provide comprehensive, timely responses and results.
Strong analytical, organizational, conceptual, computational, and technical statistical skills.
Strong interpersonal skills and ability to work both independently and as part of a self-directed team.
Excellent written technical and oral communication skills.
Valid driver’s license issued by Hawaii or another U.S. state, and ability to meet the standards in the Hiring Standards for Driving Positions policy.
Multiple (4–8) years of experience with systems analysis and programming of critical production computer systems and engineering analysis, system operation, or design of data acquisition systems; or developing and/or supporting hardware, software, and database requirements for moderately complex to complex operational systems.
Strong fundamental understanding of operational issues involved in supporting real-critical computer systems and broad familiarity with hardware peripherals and interfaces.
At least 3 years of IT systems administrator experience in a high-reliability data processing environment and/or an electric utility customer information systems department.
At least 3 years of experience in one or more of customer information systems (CIS), outage management systems (OMS), and energy management systems (EMS).

Responsibilities

Investigate, design, review, analyze, document, and implement new, upgraded, and existing computer systems, programs, and software applications for billing, operating, engineering, and maintenance requirements.
Research and evaluate technological advances in computer and telecommunications architecture, hardware, software, and applications, and propose improvements to system availability, reliability, and cost effectiveness.
Develop flow charts and block diagrams; write, test, correct, and document programs and operations and maintenance procedures.
Maintain databases, programs, and security for operating systems and AMI applications, and enforce, document, and update policies, procedures, and standards.
Coordinate information transfer from customer meters through a Regional Network Interface (RNI) to the centralized Meter Data Management System at HECO.
Provide AMI technical expertise and support, train application users, and assist with training new AMI team members.
Plan and support hardware, operating system, and software installations, updates, maintenance, and integration into operating and electrical systems, including AMI and MDMS installations, replacements, and removals.
Provide after-hours callout service and investigate and respond to AMI system failures during and outside normal working hours.
Isolate, identify, and resolve system problems; recommend corrective measures or notify the responsible party; develop specialized test software and procedures; and document analysis and proposed resolutions in oral and written reports.
Facilitate acquisition, maintenance, and documentation of AMI technical resources; coordinate with contractors; finalize contracts and maintenance schedules; and document work and system history.
Travel to field sites within the Companies’ service territory as required.
Provide backup to the AMI Lead Systems Engineer.
Participate in assigned Company emergency response activities, including preparation activities.