Parts Service Coordinator

THE TAYLOR GROUP INC•Summerville, SC

55d

About The Position

Taylor Sudden Service provides worldwide distribution of genuine Taylor OEM parts and forklift service for equipment designed, manufactured, and marketed by Taylor Machine Works, Inc. Sudden Service, Inc. is a subsidiary of the Taylor Group of Companies, a family-owned business based in Louisville, Mississippi. The Parts Service Coordinator supports customers, service mechanics, and the Service Center by coordinating maintenance estimates, service and parts sales, inventory, shipments, records, warranty claims, and safety-related duties.

Requirements

High school graduate or GED equivalent.
Experience in the parts or service industry, particularly coordinating service responsibilities with service technicians and parts personnel.
Dependable computer skills and ability to work with web-based programs.
Physical ability to lift, stoop, and bend as required by the job.
Mechanical aptitude or experience in the forklift industry or related fields.
Professional demeanor and confidence when dealing with customers and outside contacts.
Valid driver’s license and a good driving record sufficient to be insurable by the corporate insurance carrier.
Ability to operate equipment such as a forklift.

Nice To Haves

Previous experience in a customer service-oriented role.

Responsibilities

Work with customers and Field Service Mechanics to identify required maintenance and advise customers on necessary or suggested services.
Calculate replacement-parts and labor costs, estimate mechanical, electrical, and other repairs, enter itemized estimates on service orders, and explain estimates to customers.
Process parts and service sales orders in the computer for invoicing.
Ensure paperwork for each lift-truck folder is scanned and kept current.
Track service personnel’s time and submit it to the Louisville contact according to company policy.
Perform safety coordinator duties as assigned by the Louisville Safety Director.
Maintain records for SSI-owned vehicles, including drivers, insurance, expenses, recalls, tags, locations, and maintenance; issue purchase orders for vehicle repairs and maintenance.
Audit service personnel expenses and purchases, prepare reports on mechanic sales, call-in sales, and expenses, and bring irregularities to the Service Center Manager’s attention.
Seek promotional materials and request supplier bids to obtain products at favorable prices and quality.
Maintain stock for employees, customers, service needs, guests, warehouses, and service centers; maintain adequate parts inventory and reorder as needed.
Maintain a research cross-reference file to identify parts and obtain prices for special parts and assemblies from the headquarters Research Analyst.
Provide customers with recommended parts inventories and train them to use parts catalogs and PSO cards.
Track parts assigned to field service mechanics and ensure unused parts are returned to inventory.
Expedite daily parts shipments and delivery of emergency or back-ordered items.
Handle warranty claims and follow them through to completion.
Assist the supervisor with proper storage and disposal of EPA-controlled waste.
Conduct monthly 5S and safety audits and ensure corrective actions are completed.
Perform other duties as assigned.