Parts Service Coordinator

SUDDEN SERVICE INC•Nokomis, FL

35d

About The Position

Taylor Sudden Service provides worldwide distribution of genuine Taylor OEM parts and forklift service for equipment designed, manufactured, and marketed by Taylor Machine Works, Inc. Supported by parts and service centers, nationwide dealers, and factory-trained technicians, the company provides parts and service support to Taylor Machine Works customers. Sudden Service, Inc. is a subsidiary of the Taylor Group of Companies, a third-generation family-owned business based in Louisville, Mississippi, since 1927. The Parts Service Coordinator works with customers and field service mechanics to identify maintenance needs, recommend services, estimate repair and replacement costs, and process parts and service sales. The role also coordinates parts inventory, orders, shipments, warranty claims, service personnel records and expenses, and vehicle records. Additional responsibilities include safety coordination and audits, maintaining required documentation, and assisting with proper handling of EPA-controlled waste.

Requirements

High school graduate or GED equivalent.
Experience in the parts or service industry, particularly coordinating service responsibilities with service technicians and parts personnel.
Dependable computer skills and ability to work with web-based programs.
Physical condition sufficient for job duties that require lifting, stooping, and bending.
Mechanical aptitude or experience in the forklift or a related field.
Professional demeanor and self-confidence when dealing with customers and outside contacts.
Valid driver’s license and a good driving record sufficient to be insurable by the corporate insurance carrier.
Ability to operate equipment such as a forklift.

Nice To Haves

Previous experience in a customer service-oriented role.

Responsibilities

Work with customers and field service mechanics to identify required maintenance and advise customers on necessary or suggested services.
Calculate replacement-parts and labor costs, estimate mechanical, electrical, and other repairs, enter itemized estimates on service orders, and explain estimates to customers.
Process parts and service sales orders in the computer for invoicing.
Scan and maintain current paperwork in each lift truck folder.
Track service personnel time and submit it to the Louisville contact according to company policy.
Perform safety coordinator duties as assigned by the Louisville Safety Director.
Maintain records for SSI-owned vehicles, including drivers, insurance, expenses, recall notices, tags, location, and maintenance; issue purchase orders for vehicle repairs and maintenance.
Audit service personnel expenses and purchases, prepare reports on mechanic sales, call-in sales, and expenses, and bring out-of-line items to the Service Center Manager’s attention.
Seek promotional materials and request supplier bids to obtain favorable pricing and quality.
Maintain stock for employees, customers, service operations, guests, warehouses, and service centers, and keep adequate parts inventory for assigned machines.
Reorder parts as needed and maintain a research cross-reference file to identify parts correctly.
Obtain prices for special parts and assemblies from the headquarters Research Analyst.
Provide customers with recommended parts inventories and train them to use parts catalogs and PSO cards.
Track parts assigned to field service mechanics and ensure unused parts for a job are returned to inventory.
Expedite daily parts shipments and arrange delivery of emergency or back-ordered items.
Handle warranty claims and follow them through to completion.
Assist the supervisor with proper storage and disposal of EPA-controlled waste.
Conduct monthly 5S and safety audits and ensure corrective actions are completed.
Perform other duties as assigned.