PARTS & SERVICE COORDINATOR

Ralph's Joy of Living•Tiffin, OH

12d•$17 - $22•Onsite

About The Position

Ralph's Joy of Living is a second-generation, family-owned appliance and bedding retailer with stores in Tiffin, Findlay, and Fremont. We carry top brands — GE, Bosch, Whirlpool, LG, Frigidaire, Speed Queen, and more — and we sell, deliver, install, and service everything we sell. Our service department is what sets us apart, and the Parts & Service Coordinator is the person who keeps it running. The Parts & Service Coordinator owns the parts side of every service call. You'll order parts from vendors, track every shipment, record the six required fields on every order (vendor, order date, carrier, tracking #, expected arrival, received date, invoice #), file warranty claims, and tell our techs and our customers exactly when each part is going to arrive. When a customer calls to ask "where's my part?", you're the person with the answer.

Requirements

At least 18 years of age
High school diploma or GED required
Possess a valid U.S. driver's license with a clean driving record
Pass a pre-employment drug screening and criminal background check
Strong computer skills — comfortable in email, spreadsheets, vendor web portals, and our POS
Excellent verbal and written communication; able to write a clear note and make a clear phone call
Demonstrated attention to detail — the role lives or dies on six required fields on every service call
Ability to manage multiple open parts orders simultaneously without losing track
Comfortable working in a small-team environment where ownership of the function matters

Nice To Haves

Customer-service, dispatch, parts, warranty, or admin experience preferred

Responsibilities

Order parts from vendors
Track every shipment
Record six required fields on every order (vendor, order date, carrier, tracking #, expected arrival, received date, invoice #)
File warranty claims
Inform technicians and customers about part arrival times
Answer customer inquiries regarding part status

Benefits

Company parties
Competitive salary
Employee discounts
Opportunity for advancement
Paid time off
Training & development
Full-time Monday – Friday (nights, weekends, and holidays off)
Hourly pay $17.00 – $22.00 based on experience
Health insurance plan with premium supplementation by employer for employee AND family
Paid holidays, vacations, and personal days
Retirement plan with employer match
Employee store discount program
Company-supplied workstation, phone, and tools
Continuous paid training — vendor systems, parts procedures, and our POS
Room for advancement on a growing, two-generation family business
Quarterly company team celebrations
A workplace built around the "Escape from Grouchy" philosophy — we have fun here