Parts Service Coordinator

SUDDEN SERVICE INC•Summerville, SC

55d

About The Position

Taylor Sudden Service provides worldwide distribution of genuine Taylor OEM parts and forklift service for equipment designed, manufactured, and marketed by Taylor Machine Works, Inc. The company is supported by parts and service centers, nationwide dealer support organizations, and factory-trained service technicians. Sudden Service, Inc. is a subsidiary of the Taylor Group of Companies, a third-generation family-owned business based in Louisville, Mississippi, since 1927. The Parts Service Coordinator works with customers and Field Service Mechanics to identify maintenance needs, advise customers on services, estimate repair and replacement costs, and process parts and service sales orders. The position maintains service paperwork, parts inventory and records, vehicle files, and expense records; coordinates parts shipments and warranty claims; and supports safety, storage, and disposal procedures. The role is based in Summerville, South Carolina, and is full time.

Requirements

High school graduate or GED equivalent.
Experience in the parts or service industry, particularly coordinating service responsibilities with service technicians and parts personnel.
Dependable computer skills and ability to work with web-based programs.
Physical ability to lift, stoop, and bend as required by the job.
Mechanical aptitude or experience in the forklift or a related field.
Professional demeanor and self-confidence when dealing with customers and outside contacts.
Valid driver’s license and a good driving record sufficient to be insurable by the corporate insurance carrier.
Ability to operate equipment such as a forklift.

Nice To Haves

Previous experience in a customer service-oriented role.

Responsibilities

Work with customers and Field Service Mechanics to identify required maintenance and advise customers on necessary or suggested services.
Calculate replacement-parts and labor costs, estimate mechanical, electrical, and other repair costs, enter itemized estimates on service orders, and explain estimates to customers.
Process parts and service sales orders in the computer for invoicing.
Ensure paperwork relevant to each lift truck folder is scanned and kept current.
Track service personnel’s time and submit it to the Louisville contact according to company policy.
Perform safety coordinator duties as assigned by the Louisville Safety Director.
Maintain files and records for SSI-owned vehicles, including drivers, insurance, expenses, recalls, tags, locations, and maintenance.
Issue purchase orders for vehicle repairs and maintenance.
Audit service personnel expenses and purchases, prepare reports on mechanic sales, call-in sales, and expenses, and bring out-of-line items to the Service Center Manager’s attention.
Seek promotional materials and request supplier bids to obtain competitive pricing and quality products.
Maintain stock for sale to employees and customers and for service, guests, warehouses, and service centers.
Maintain adequate parts inventory for machines in the assigned area and reorder as necessary.
Maintain a research cross-reference file to identify parts correctly and obtain prices for special parts and assemblies from the headquarters Research Analyst.
Provide customers with recommended parts inventories and train them to use parts catalogs and PSO cards.
Track parts assigned to Field Service Mechanics and ensure unused parts for each job are returned to inventory.
Expedite daily parts shipments and delivery of emergency or back-order items.
Handle warranty claims and follow them through to completion.
Assist the supervisor with proper storage and disposal of EPA-controlled waste.
Conduct monthly 5S and safety audits and ensure corrective actions are completed.
Perform other duties as assigned.