Parts Sales - Front Counter

SelecTransportation Resources, LLC. • Houston, TX

4d

About The Position

The Parts Sales - Front Counter role serves customers at the parts counter, addresses their parts needs, and is expected to meet a minimum monthly sales target tracked through MTD Performance. The role includes acknowledging waiting customers, assisting with Will Call when demand exceeds the designated person’s capacity, and recommending related products rather than simply taking orders. Front Counterpersons also act as cashiers for customers they serve and are responsible for the accuracy of their cash drawers.

The position includes shared inside-sales duties such as handling cores, paperwork, freight charges, ordered-part payments, restocking fees, and assigned account calls. Staff must document customer and delivery requirements on invoices, return parts to their assigned locations, and promptly move and document accepted cores and warranty parts in their designated areas.

Requirements

• Experience in automotive or heavy-duty parts sales.
• Stand and walk for up to 4 continuous hours per day.
• Remain seated in a stationary position for up to 4 continuous hours per day.
• Traverse the department and/or dealership for up to 6 continuous hours per day.
• Lift and move items weighing up to 50 pounds.
• Frequently reach, bend, push, and pull.
• Ascend and descend stairs while moving items weighing up to 25 pounds.
• Ascend and descend a ladder while moving items weighing up to 10 pounds.
• Communicate and exchange accurate information.
• Inspect and recognize.
• Operate a computer.

Responsibilities

• Meet the minimum monthly sales target tracked through MTD Performance.
• Fill customers’ needs at the front counter and acknowledge waiting customers when a line forms.
• Perform Will Call tasks when customer demand exceeds the designated Will Call person’s capacity.
• Recommend and sell products related to the customer’s primary part need.
• Check core returns and consult a more experienced Counterperson when another opinion is needed.
• Serve as cashier for customers to whom parts are sold and maintain an accurate cash drawer.
• Collect a customer’s driver’s license when they use a dolly and return it when the dolly is returned.
• Ensure pertinent customer paperwork, including invoices and credit card documents, is signed.
• Record pertinent information and customer requirements in the invoice note section.
• Bill freight immediately after placing a part on a ticket and collect freight payment when the customer places the order; only the Parts Manager may authorize removal of the freight charge.
• Collect full payment for an ordered part when it is ordered.
• Charge customers a 10% restocking fee.
• Make daily phone calls to assigned accounts and cover calls for absent staff when assigned.
• Return parts to their assigned locations when they are returned.
• Move dirty cores to the designated core area and promptly document the paperwork after accepting them.
• Move warranty parts to the designated warranty area and promptly document the paperwork after accepting them.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed