Parts Sales Specialist

MHC Kenworth•Baxley, GA

About The Position

Murphy-Hoffman Company, LLC (MHC), North America’s largest Kenworth truck dealership and leasing group, is hiring a Parts Sales Specialist. The role assists customers and technicians in obtaining needed parts and supplies and is accountable for meeting monthly sales and gross profit forecasts and soliciting parts sales. The specialist works with customers, outside salespersons, and technicians under general supervision. Duties include preparing invoices for counter sales, billing parts to shop repair orders, helping maintain stock levels, receiving and shipping parts, issuing local purchase orders, recording lost sales in the inventory system, and assisting with inventory management. The role also involves addressing customer needs promptly and escalating issues when necessary, maintaining clean customer and warehouse areas, and following safety practices, including caring for company vehicles and equipment and promptly reporting damage. Other duties may be assigned by the supervisor. This is designated as a safety-sensitive position. The posting states that impairment by marijuana or other illegal drugs may pose a health or safety threat in this role.

Requirements

One year of automotive parts-related work experience.
Excellent customer service skills.
Excellent verbal and written communication skills.
Ability to handle multiple tasks and requests in a timely manner.

Responsibilities

Assist customers and technicians in securing needed parts and supplies.
Work with customers, outside salespersons, and technicians to fill parts requirements under general supervision.
Work toward monthly sales and gross profit forecasts and seek and solicit parts sales.
Prepare invoices for over-the-counter sales and bill parts to shop repair orders.
Assist with maintaining stock levels, receiving and shipping parts, and issuing local purchase orders.
Address customer needs and issues promptly and escalate issues to a supervisor when needed.
Maintain a neat and clean customer parts area and parts warehouse.
Enter lost sales into the inventory system to support appropriate inventory items and levels.
Follow safe work practices and procedures, use safety equipment when required, and seek assistance when necessary.
Ensure proper safety, care, and maintenance of company vehicles and equipment, and immediately report damage to a supervisor.
Assist with inventory management activities as directed by the supervisor.
Perform other duties as assigned by the supervisor.