Parts Sales Specialist

MHC Kenworth•Waterloo, IA

About The Position

The Parts Sales Specialist assists customers and technicians in securing the parts and supplies they need. The role is accountable for achieving monthly sales and gross profit forecasts and for seeking and soliciting parts sales. The specialist works with customers, outside salespersons, and technicians to fill parts requirements under general supervision. Duties include preparing invoices for counter sales, billing parts to shop repair orders, helping maintain stock levels, receiving and shipping parts, and issuing local purchase orders. The role also supports inventory management and records lost sales in the inventory system. The specialist maintains customer relationships by addressing needs and issues promptly and escalating issues to a supervisor when necessary. The position requires maintaining a neat and clean customer parts area and warehouse, following safe work practices, using required safety equipment, maintaining company vehicles and equipment, and promptly reporting damage. Other duties may be assigned by the supervisor. This is a safety-sensitive position. Working under the influence of marijuana or another illegal drug may pose a threat to health or safety, particularly because lapses in attention could result in injury, illness, or death.

Requirements

One year of automotive parts-related work experience.
Excellent customer service skills.
Excellent verbal and written communication skills.
Ability to handle multiple tasks and requests in a timely manner.

Responsibilities

Assist customers and technicians in securing needed parts and supplies.
Work with customers, outside salespersons, and technicians to fill parts requirements under general supervision.
Achieve monthly sales and gross profit forecasts and seek and solicit parts sales.
Prepare invoices for over-the-counter sales and bill parts to shop repair orders.
Assist with maintaining stock levels, receiving and shipping parts, and issuing local purchase orders.
Address customer needs and issues in a timely manner and escalate issues to a supervisor when needed.
Maintain a neat and clean customer parts area and parts warehouse.
Enter lost sales into the inventory system to support accurate inventory items and levels.
Follow safe work practices and procedures, use safety equipment when required, respond to safety suggestions, and seek assistance when necessary.
Ensure proper safety, care, and maintenance of company vehicles and equipment, and report damage to company equipment or property immediately to a supervisor.
Assist with inventory management activities as directed by the supervisor.
Perform other duties as assigned by the supervisor.