Parts Sales Specialist

RDO Truck Centers•Omaha, NE

15h

About The Position

The Parts Sales Specialist performs customer service, marketing, promotion, and advertising related to outside parts sales. The role supports the efficient, safe, and profitable operation of the parts department by receiving and delivering parts and accessories, helping customers in the field identify needed items using electronic parts catalogs and other available resources, and building long-term customer relationships within an assigned territory. The specialist is expected to meet customer needs and expectations while helping maximize company profitability and market share.

Requirements

Formal parts training and/or industry experience.
Understanding of mechanical and technical terms.
Computer skills.
Strong organizational skills.
Interpersonal skills.
Customer service skills.

Nice To Haves

Knowledge of parts operating systems.

Responsibilities

Travel to scheduled and unscheduled customer calls and log all customer activities.
Maintain parts stock and rotate seasonal stock for established Parts On Site inventories.
Promote and market Parts On Site to non-current customers.
Promote and market current initiatives to traditional and non-traditional customers.
Promote and market current aftermarket sales and specials.
Use company-provided systems and tools to document, track, record, follow up, and capture sales activity accurately and on time.
Proactively pursue potential aftermarket sales leads.
Communicate whole goods sales leads to the appropriate Sales Professional.
Stay current on industry and product information.
Pick up and deliver parts for customers and vendors as needed.
Follow safety rules and regulations and comply with company policies and procedures.
Present a professional image of RDO Truck Centers when interacting with customers and the community.
Seek and participate in available company-sponsored training to develop knowledge and skills.
Participate in company- and location-driven communications, including open book meetings, huddles, and department meetings.
Maintain positive, professional working relationships with peers, management, and support resources, emphasizing teamwork and customer service.
Perform other duties assigned by management in a professional and efficient manner.