Parts Sales Specialist

MHC Kenworth•Hobbs, NM

About The Position

Murphy-Hoffman Company, LLC (MHC), North America’s largest Kenworth truck dealership and leasing group, is hiring a Parts Sales Specialist. The role assists customers and technicians with securing needed parts and supplies and is accountable for achieving monthly sales and gross profit forecasts, as well as seeking and soliciting parts sales. The Parts Sales Specialist works with customers, outside salespersons, and technicians to meet parts requirements under general supervision. The position also supports sales transactions, inventory management, shipping and receiving, and maintaining customer relationships and clean work areas. This is designated as a safety-sensitive position; impairment by marijuana or another illegal drug may create a threat to health or safety, particularly given the potential for lapses in attention to cause serious harm. MHC is a multi-state network of full-service diesel truck dealerships, leasing and rental operations, transport refrigeration locations, and a finance company offering finance and insurance services. The company describes its environment as one that supports employees’ personal and professional growth.

Requirements

One year of automotive parts-related work experience.
Excellent customer service skills.
Excellent verbal and written communication skills.
Ability to handle multiple tasks and requests in a timely manner.

Responsibilities

Assist customers, outside salespersons, and technicians in filling parts requirements.
Prepare invoices for over-the-counter sales and bill parts to repair orders issued to the shops.
Assist with maintaining stock levels, receiving and shipping parts, and issuing local purchase orders.
Maintain favorable customer relationships by addressing needs and issues promptly and escalating issues to a supervisor when necessary.
Maintain a neat and clean appearance in the customer parts area and parts warehouse.
Enter lost sales into the inventory system to support proper inventory items and levels.
Follow safe work practices and procedures, use required safety equipment, respond to safety suggestions, and seek assistance when necessary.
Ensure proper safety, care, and maintenance of company vehicles and equipment, and immediately report damage to company equipment or property to a supervisor.
Assist with inventory management activities as directed by a supervisor.
Perform other duties as assigned by a supervisor.
Achieve monthly sales and gross profit forecasts and seek and solicit parts sales.