Parts Sales Representative - Front Counter

Allegiance Truck Centers • Colchester, VT

6d

About The Position

The Parts Sales Representative handles parts requests received by telephone, email, and in person. The role uses manufacturer and vendor catalogs to locate parts for customers, advises customers on related parts, follows up on backorders, and supports inventory control. The representative communicates with the Parts Manager about inventory issues and with the Service Department about parts availability and pricing, while providing solutions to customer needs and assisting with other projects as needed.

Requirements

• High school diploma or GED.
• Two years of heavy truck/auto parts or shop experience.
• Customer service skills.
• Good written and verbal communication skills.

Nice To Haves

• Mechanical aptitude.

Responsibilities

• Handle parts order requests by telephone, email, or in person.
• Use manufacturer and vendor catalogs to locate parts for internal and external customers.
• Advise customers on related parts.
• Follow up on backordered parts and contact customers with status updates.
• Ensure inventory control practices are followed.
• Communicate with the Parts Manager regarding inventory issues.
• Communicate with the Service Department regarding parts availability and pricing.
• Provide solutions for customer needs.
• Assist with other projects as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED