Parts Sales Representative Inside

Palmer Trucks • Indianapolis, IN

19d

About The Position

The Parts Sales Representative—Inside assists customers in person and by telephone with identifying and ordering appropriate truck parts and accessories for repairs, enhancements, and other vehicle needs. The role also supports mechanics and service technicians, handles parts transactions and related processing, and helps maintain the showroom sales floor and displays. The position requires strong customer service, communication, order research and processing, and computer skills. Work hours may vary and can include evenings, weekends, or extended hours based on business needs.

Requirements

• Strong customer service and communication skills.
• Ability to research and process orders efficiently.
• Computer proficiency in order processing.
• Ability to solve practical problems and handle situations with limited standardization.
• Ability to interpret written, oral, diagram, or schedule instructions.
• Ability to work varied shifts, potentially including evenings, weekends, or extended hours, based on business needs.
• Ability to meet physical demands commonly associated with working in a heavy-duty truck repair shop.

Responsibilities

• Greet and acknowledge customers and offer assistance to maintain customer goodwill.
• Answer telephone calls within three rings, use the proper greeting, and assist customers with their inquiries.
• Recommend additional products or services to address customers’ problems and needs.
• Follow dealership procedures for processing cash, credit, and check transactions at the parts counter.
• Process cores and warranties.
• Follow up on shortages and expedite orders by reporting them to the Parts Manager.
• Maintain knowledge of product merchandising.
• Attend training as directed by management to maintain proficiency in the role.
• Provide parts to service technicians as required.
• Maintain the retail sales floor and displays to meet or exceed dealership standards.
• Assist with stocking and organizing the showroom floor as needed.
• Perform other tasks as assigned by the Parts Manager.

Benefits

• Medical insurance.
• Dental insurance.
• Vision insurance.
• Supplemental products, including short-term and long-term disability coverage.
• 401(k) program with a company match.
• Retirement planning assistance.
• Financial guidance and education.
• Paid holidays and personal time for full-time employees.
• Vacation based on length of service.
• Life insurance and critical illness products.
• Bereavement support.
• Employee Assistance Program.
• Mental health resources.
• Paid training.
• Tools assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed