Parts Sales Counterperson 1

Papé Group•Lacey, WA

2d•Onsite

About The Position

Pape’ Machinery, Inc. is seeking a motivated and customer-oriented Parts Sales Counterperson I to join their team. This role involves being the primary parts expert for customers needing to maintain and repair their equipment, assisting them both in person and over the phone. The position requires actively engaging with customers, identifying their needs, and providing recommendations using product literature, specialized software, and growing knowledge of parts and equipment. The goal is to offer timely and accurate solutions, build trust, and foster lasting relationships with clients. The company emphasizes a positive attitude, attention to detail, and a commitment to finding the best solutions, offering a supportive environment where contributions are recognized and growth is encouraged.

Requirements

Verifiable parts counter experience or applicable mechanical/service experience.
Basic knowledge of parts inventory.
Self-motivation and assertive drive.
Ability to perform at a high level in a fast-paced and team-oriented environment.
Ability to communicate effectively with customers by telephone and in person to sell company parts and other services.
Above-average organizational skills.

Responsibilities

Actively engage with customers to identify their needs and provide recommendations.
Utilize product literature, specialized software systems, and knowledge of parts and equipment to offer timely and accurate solutions.
Translate technical details into actionable parts support.
Assist customers face-to-face at the counter and over the phone.
Ensure customers receive the correct parts when needed.