Parts Sales Counterperson

Papé Group•Quincy, WA

4d•Onsite

About The Position

Pape’ Machinery, Inc. is seeking a motivated and customer-oriented Parts Sales Counterperson I to join their team. This role is for individuals who enjoy working in a positive, high-energy environment and providing excellent customer experiences. The company emphasizes investment in employee growth through training and support, offering competitive compensation, benefits, and work-life balance. The Parts Sales Counterperson will be the primary parts expert for customers needing to maintain and repair their equipment, assisting them both in person and over the phone. Responsibilities include actively engaging with customers, identifying their needs, making recommendations, and utilizing product literature, specialized software, and product knowledge to provide timely and accurate solutions. The role requires building trust with customers through excellent customer service, a positive attitude, attention to detail, and a commitment to finding the best solutions.

Requirements

Verifiable parts counter experience or applicable mechanical/service experience.
Basic knowledge of parts inventory.
Self-motivation and assertive drive.
Ability to perform at a high level in a fast-paced and team-oriented environment.
Ability to communicate effectively with customers by telephone and in person to sell company parts and other services.
Above-average organizational skills.

Responsibilities

Actively engage with customers to identify their needs and provide recommendations.
Utilize product literature, specialized software systems, and product knowledge to offer timely and accurate solutions.
Provide parts support and build lasting relationships with clients.
Assist customers face-to-face at the counter or over the phone.
Ensure customers receive the right parts when they need them.